Job Description

Jr. Tools Monitoring Analyst – SolarWinds

Location: Downtown Phoenix, AZ (Hybrid/Onsite)
Position Type: Contract-to-Hire

Overview

A growing financial services organization is seeking a Jr. Tools Monitoring Analyst with hands-on SolarWinds experience to support enterprise monitoring, alerting, and performance management. This role plays a key part in maintaining system uptime, proactively detecting issues, and supporting rapid incident response across network and infrastructure environments.

The ideal candidate will have practical experience with monitoring tools, a solid understanding of network and server performance metrics, and exposure to ITIL-aligned incident management practices.

Key Responsibilities

• Monitor enterprise infrastructure and network systems using SolarWinds modules such as NPM, SAM, NTA, and others.
• Configure and maintain monitoring alerts, thresholds, and dashboards for optimal visibility.
• Conduct root cause analysis (RCA) for system, network, and application issues.
• Collaborate with Network, Systems, and Security teams to troubleshoot and resolve incidents.
• Tune monitoring tools to reduce false positives and improve alert accuracy.
• Support ITIL-aligned incident management processes and documentation.
• Generate reports on system health, uptime, and performance trends for management.
• Assist with monitoring tool upgrades, integrations, and ongoing optimization efforts.

Required Qualifications

• 3+ years of experience in IT monitoring, NOC operations, or tools engineering.
• Hands-on experience with SolarWinds (NPM, SAM, or equivalent modules).
• Knowledge of network monitoring protocols and technologies (SNMP, NetFlow).
• Familiarity with Windows and Linux server monitoring.
• Understanding of infrastructure performance metrics and monitoring best practices.
• Experience in a 24/7 monitoring or NOC environment.
• Familiarity with incident management platforms such as ServiceNow, Remedy, or similar.

Preferred Qualifications

• Experience with additional monitoring or observability tools (Dynatrace, Splunk, Datadog).
• Scripting or automation skills (PowerShell, Python).
• Exposure to cloud monitoring solutions (AWS, Azure).
• ITIL certification or hands-on experience with ITSM frameworks.