Job Description

Senior Maximo Application Support Analyst

Direct Hire | Hybrid (Houston, TX)

Overview

A large, asset-intensive organization is seeking a Senior Maximo Application Support Analyst to serve as the technical owner of its IBM Maximo environment. This role sits within IT and is responsible for ensuring the stability, performance, and long-term reliability of Maximo and related operational systems.

This is a hands-on technical support role, not a functional Maximo user position and not a pure software development role. The ideal candidate understands how Maximo works under the hood and is comfortable troubleshooting production issues, supporting integrations, and delivering enhancements without disrupting business operations.

What You’ll Be Responsible For

• Act as the technical subject matter expert for IBM Maximo, owning system availability, performance, and overall health

• Support and maintain the Maximo application environment, including upgrades, patches, fixes, and enhancements

• Monitor, triage, and resolve application incidents and service requests based on business impact and priority

• Perform deep technical troubleshooting across application, database, and integration layers

• Partner directly with business users to identify root causes of system issues and deliver effective technical solutions

• Lead internal Maximo-related initiatives and enhancements from design through implementation

• Design and support integrations using Maximo Integration Framework (MIF) and related middleware platforms

• Develop and maintain automation scripts, configurations, and custom components as needed

• Build, maintain, and optimize BIRT and ad hoc reports

• Ensure system changes align with IT governance, change management, and release management standards

• Create and maintain technical documentation, runbooks, and support procedures

• Identify opportunities to improve system stability, performance, and maintainability

• Support major incident response efforts and drive root cause analysis and long-term remediation

• Collaborate with project management teams to define technical requirements and estimates

• Provide limited user training and knowledge transfer when necessary

What This Role Is Not

• Not a maintenance planner or operations role

• Not day-to-day functional administration of Maximo

• Not a heads-down software development position

This role exists to keep Maximo running reliably in a production environment and to evolve the platform safely as business needs change.

Required Qualifications

• Bachelor’s degree in Computer Science, MIS, or equivalent professional experience

• Proven experience supporting IBM Maximo in a production environment

• Strong knowledge of Maximo Integration Framework (MIF) architecture and design

• Experience with Maximo configuration, custom applications, and Start Center customization

• Hands-on experience developing BIRT and ad hoc reports

• Strong database experience, including SQL, stored procedures, triggers, or scripting

• Experience with application development or scripting (Jython, Java, or similar)

• Experience supporting enterprise COTS applications

• Strong troubleshooting, documentation, and communication skills

Preferred / Nice-to-Have Qualifications

• Exposure to Maximo Application Suite (MAS 9.x)

• Experience supporting transportation, logistics, or asset-heavy operational systems

• Experience with integration platforms such as Boomi

• ITIL Foundations certification

• Working knowledge of Microsoft technologies and enterprise IT environments

Work Arrangement & Employment Type

• Direct hire, full-time position

• Hybrid schedule (Houston-based; onsite and remote mix)

• Competitive compensation and benefits package

Bottom Line

This role is for a senior Maximo technical professional who knows how to support, stabilize, and enhance a mission-critical enterprise system. If you enjoy owning production systems, solving complex application issues, and working at the intersection of IT and operations, this role is built for you.