Provide on-site technical support to clients, addressing workstation hardware, software, and peripheral device issues.
Diagnose and resolve technical issues efficiently and effectively, ensuring minimal disruption to client operations.
Responsible for time management and effectively documenting daily activity in a ticketing system.
Collaborate with third-party vendors and service providers to ensure the timely delivery of hardware, software, and support services to meet client needs.
Follow established and documented policies and standard operating procedures.
Collaborate with management to optimize service delivery processes, identify opportunities for automation, and enhance overall client satisfaction.
Skills and Qualifications
In-depth knowledge of workstation hardware, software, and operating systems.
Possess a customer-centric focus, with a keen understanding of client needs and a commitment to delivering high-quality service.
Hands on experience with cloud-based technologies (e.g., Office 365, VMware, Hyper-V, Azure, AWS)
Troubleshooting O365, assigning licenses, creating user accounts and permissions
MFA troubleshooting in Azure
Proficiency in various Windows-based operating systems and familiarity with Linux or macOS.
Ability to work after hours to meet customer requirements and participate in on call duties when scheduled.
Exceptional troubleshooting and problem-solving skills.
Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical clientele.