Job Description
Senior Product Owner – eCommerceContract (W2)
Remote – EST Preferred (Central Time Zone also acceptable)
Role Summary
Keurig is seeking a Senior Product Owner with hands-on Shopify experience to support the delivery and evolution of customer-facing eCommerce experiences for Keurig.com. This role will partner closely with Product Management, Engineering, UX, QA, and business stakeholders to translate business and customer needs into clear, executable requirements and drive features from definition through delivery. The ideal candidate brings strong digital commerce and Shopify experience and is comfortable operating within a complex enterprise ecosystem where commerce capabilities span multiple platforms and integrations. They will play a hands-on role in backlog management, solutioning, sprint execution, and release readiness, helping ensure the team delivers experiences that meet customer needs and business objectives.
Key Responsibilities
• Own and continuously refine the product backlog, translating business and customer needs into clear, actionable user stories with well-defined acceptance criteria.
• Partner with Product Management to support discovery, feature definition, prioritization, and roadmap execution for Keurig.com.
• Work closely with UX and Engineering during solutioning to evaluate approaches, identify trade-offs, and ensure requirements are sufficiently defined before entering development.
• Lead story refinement and support sprint planning, helping the delivery team understand business context, expected outcomes, requirements, and acceptance criteria.
• Partner closely with Engineering and QA throughout development and testing to resolve questions, clarify requirements, and support timely decision-making.
• Drive feature readiness from initial definition through development, QA, business validation, and release.
• Identify and actively manage dependencies across commerce capabilities and integrated enterprise systems.
• Support the definition and delivery of end-to-end customer journeys across areas such as product discovery, cart and checkout, customer account, payments, order management, subscriptions, and post-purchase experiences.
• Ensure delivered functionality remains aligned with business objectives, customer experience expectations, and agreed product requirements.
• Facilitate alignment across business, Product, Design, and Technology stakeholders when requirements, priorities, or dependencies need clarification.
• Support release planning and readiness, including validating that acceptance criteria and business requirements have been appropriately addressed.
Required Qualifications
• 4+ years of experience as a Product Owner, Business Analyst, or similar delivery-focused digital product role.
• Hands-on experience delivering eCommerce solutions using Shopify or Shopify Plus.
• Strong experience delivering eCommerce or digital commerce capabilities within a complex or enterprise environment.
• Hands-on experience owning and managing a product backlog, including writing user stories, defining acceptance criteria, and leading story refinement.
• Demonstrated ability to break complex customer journeys and business requirements into incremental, executable features and stories.
• Experience collaborating directly with Engineering, UX/Design, QA, and Product Management throughout the product delivery lifecycle.
• Strong working knowledge of Agile product delivery practices, including Scrum and/or Kanban.
• Ability to understand integrations and dependencies between Shopify and supporting enterprise systems without needing to serve as the technical architect.
• Strong communication skills, with the ability to clearly articulate requirements, decisions, dependencies, and trade-offs to both technical and non-technical stakeholders.
• Comfortable operating within a large, matrixed organization with multiple stakeholders and competing priorities.
Preferred Experience
• Experience with Shopify Plus in a large-scale or enterprise commerce environment.
• Experience supporting commerce platform implementations, migrations, or replatforming initiatives.
• Experience with subscription or recurring-purchase commerce models.
• Experience delivering capabilities across customer account, product discovery, cart, checkout, payments, order management, promotions, fulfillment, or post-purchase experiences.
• Familiarity with enterprise commerce integrations across areas such as CMS, identity, payments, CRM, order management, fulfillment, and customer data.
• Experience working with modern CMS platforms such as Contentful.
• Experience within consumer retail, CPG, or direct-to-consumer commerce environments.