Job Description
SAP BASIS SpecialistUnited States (100% remote)
Contract
Key responsibilities and deliverables include:
• Provide operation support for the SAP ecosystem
• Provide 24/7 on-call and after-hours support, as required.
• Lead primary SAP BASIS administration for major enterprise applications.
• Provide secondary administration support for other enterprise applications.
• Troubleshoot and resolve system issues, acting as the primary point of contact.
• Work closely with cient analysts and technical teams to resolve system outages or performance issues.
• Schedule and coordinate SAP system installs, upgrades, patches, backups, and restorations.
• Perform OS, application, database, and client tool patching and migrations.
• Fully test patches in non-production environments before deployment; evaluate and install software patches as needed.
• Configure systems and applications technically, ensuring alignment with standards.
• Ensure application availability per Service Level Agreements.
• Perform system sizing and capacity planning.
• Act as vendor liaison for bug fixes, and maintenance.
• Report to management with status updates, issues, and progress.
• Interface with business units and application users for support and troubleshooting.
• Install new application releases and version upgrades.
• Support, monitor, test, and troubleshoot hardware and software issues as related to SAP platform.
• Develop and maintain documentation, procedures, and inventories for SAP system administration, including architecture, backup policies, and user management.
• Provide desktop support and coordinate or deliver user training as needed.
• Evaluate software and hardware and provide technical recommendations.
• Automate tasks and streamline administrative processes in collaboration with IT and support teams.
• Coordinate application support with other resources (security, network, operations, application development).
• Configure, maintain, and monitor batch jobs and scripts; resolve related errors.
• Participate in disaster recovery planning, testing, and documentation.
• Maintain fault tolerance and disaster recovery plans for SAP systems.
Mandatory Requirements
• Five (5) years of progressively responsible IT experience in administration SAP BASIS, with similar setup as client.
• Strong understanding and hands-on experience in the administration of SAP enterprise solutions, including installation, configuration, patching, troubleshooting, documentation,
and coordination.
• In-depth knowledge of SAP system design, configuration, and functionality.
• Hands-on experience on AIX, UNIX, Linux, Windows, DB2 and MSsql SAP ECC6, S/4 HANA, BW/BI, CRM, BOBJ, PO, BPC, HANA, C/4 HANA, SAP BTP, Success Factors, Cloud Connector, Fiori/Gateway, web dispatcher.
• Experience on Solution Manager and SAP Cloud ALM
Desirable Qualifications
• Bachelor’s degree in computer science, MIS, or related field from an accredited institution, or equivalent experience.
• Five (5) years as SAP BASIS supporting SAP ABAP and JAVA systems.
• Expert use of Solution Manager for monitoring and project documentation.
• Proficiency in SAP system refresh processes (native SAP and tools such as LAMA, SAP PCA).
• Administration experience for NetWeaver Java solutions (Adobe Document Services, PO, Web Dispatcher, SLD).
• Experience with SAP change management (CTS+, non-ABAP and cloud solutions).
• SAP system administration in DB2/AIX, RHEL environments.
Key Performance Indicators (KPIs)
• System uptime and availability
• Response time to critical incidents.
• Completion of scheduled maintenance and upgrades.
• Documentation completeness and accuracy.
• Timely resolution of batch job errors.
• Successful completion of disaster recovery drills.