Full-time
Senior Business Process Analyst (Bangalore)
Posted on 14 January 26 by Laks
- BHARTIYA CITY, Bangalore
- $ - $
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Job Description
Senior Business Process AnalystExperience : 6+ Years
Location: Bangalore BHARTIYA CITY (BCIT),
Work Mode: Hybrid ( 3 days need to be in office)
Employment Type: Full-time
We are looking BA resource who have worked in Microsoft dynamics.
Key Responsibilities:
Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions
Manage Hyper Care incident processes, ensuring timely resolution of critical issues
Coordinate between developers, testers, and product owners throughout the project lifecycle
Gather and document business requirements, translating them into functional specifications
Conduct gap analysis between current and desired business processes
Create and maintain project documentation, including process flows and user stories
Perform system testing and support user acceptance testing
Provide training and support to end-users on new features and processes
Monitor system performance and recommend improvements
Stay updated on Dynamics 365 and Power Apps capabilities and best practices
Required Skills:
Strong knowledge of Microsoft Dynamics 365 and Power Apps
Experience in Hyper Care incident management
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to manage multiple projects and priorities
Familiarity with Agile methodologies
Bachelor's degree in Business, IT, or related field
Preferred Qualifications:
Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
Experience in change management and process improvement
Knowledge of data analysis and visualization tools
Experience in Sales and Field Service modules.