Job Description

• On-site installation, integration, and system upgrades at customer locations (airports, ATM centers
• Active participation in system design phases, including architecture discussions and technical reviews Involvement in Critical Design Review (CDR), Factory Acceptance Tests (FAT), and Site Acceptance Tests (SAT) with customers
• Direct customer interaction during commissioning, acceptance, and operational phases, including support of incident and problem resolution within agreed service levels
• Close cooperation with Customer Service and Support teams during in-house and on-site system activities Documentation and analysis of reported incidents and problems
• Coordinating and carrying out root cause analyses and remedies; Designing, planning and technically executing changes and extensions to existing systems (change requests)
• Integrating systems and system components into existing system environments
• Performing system audits
• Collaborating with Product Management by providing technical and operational input for continuous product improvements and extensions, based on system lifecycle experience and customer feedback
• Supporting the transition from delivery projects to the support phase, including building up the required know-how for operating and maintaining handed-over solutions
• Drafting/updating technical documentation on systems and their interfaces
• Coordinating with product and development teams on error analysis and troubleshooting.

• Install, configure, and maintain Linux servers (particularly RHEL), including updates, upgrades & troubleshooting issues; Bash scripting; Solid experience with virtualization platforms (VMware preferred)
• Experience with SBC & PABX
• Experience with various storage technologies
• Good understanding of basic networking
• Understanding of clustering concepts
• Ability to create technical documentation, including step-by-step instructions, specifications, and requirements
• Able to quickly adapt to frequent software releases.

• Experience with ATM Voice Communication Systems or safety-critical environments
• Knowledge of VoIP and SIP protocols
• Experience with analogue and digital voice interfaces Basic understanding of telecom signaling and voice networking
• Prior exposure to customer-facing system engineering roles.

• Comfortable working both on-site with customers and in the office (Vienna and Bratislava), balancing technical work with communication and coordination)
• Willingness to travel to customer sites for installations, upgrades, and acceptance activities (typically planned, not ad-hoc)
• You are flexible, self-driven, goal-oriented and structured in how you approach your work
• You can integrate yourself into a larger cooperation, follow corporate processes.