Job Description

Job Title:
Desktop Technician

Responsibilities:
This resource is part of the Hardware team – responsibilities include :
-Deploying new hardware to end-users (PCs, laptops, thin clients, virtual machines, monitors), imaging pcs and laptops, software installation and troubleshooting.
-Replacement of PCs that are at the end of their lease cycle, and configuration of virtual machines.
-Preparation of desktops and other equipment for disposition. Properly recording all related desktop hardware data into the asset management system.
-Occasional travel to other Maryland offices to work as needed

Capability:
-Extensive experience with desktop hardware, installing software applications, operating systems, and network connectivity.
-They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
-Familiarity with ServiceNow and with Excel. Must be organized and have good written and oral communication skills.
-Able to work independently, but also work as a member of the team to meet the larger team goals.