Job Description
Compass Pointe Consulting LLC is a Maryland based, Woman Owned Small Business specializing in IT and Finance & Accounting Solutions and Services is looking for a ServiceNow/CMDM Manager to work 100% REMOTE. Due to the nature of the work MUST be a US CITIZEN and perform the work within the USA.
The Change Management Database Manager will be responsible for the overall health and accuracy of the CMDB through technical solutions, and processes. The CMDB Manager will also be responsible for integrations, discovery, and Service Mapping. Using ServiceNow and Grafana, this role will also configure health dashboards and reports.
Job Duties:
Administer all technical aspects of the
CMDB including process design
Ensure Asset-specific information is gathered
and disseminated efficiently
Create CMDB health and asset dashboards
Maintain CIs to ensure CMDB accuracy and
completeness
Assist in developing CMDB policy,
processes, and knowledge base
Improve CI data integrity regarding classes,
naming conventions, attributes, data sources,
and relationships
Support and administer the tool for
configuration and asset management,
ServiceNow Discovery, and additional
applications or modules as assigned
Work closely with teams to ensure that
necessary data is being collected
Required Skills:
Expert knowledge of IT Configuration and
Asset Management processes
Expert knowledge of ServiceNow CMDB
Understanding of ServiceNow Discovery and
Service Mapping tools
Familiar with the processes that consume
CMDB data (e.g., Incident, Problem,
SDLC, Asset, and Change)
Excellent analytical, and problem-solving
skills on maintaining CMDB data integrity.
Able to generate reports for KPIs
Experience working in an Agile environment
including Scrum, SAFe, RTE
Be able to conceptualize and provide
visualizations related to ServiceNow and
CMDB
Excellent relationship-building,
Collaboration, customer service,
organizational, and communication skills to
work in a fast-paced team environment
Able to work quickly and effectively under
pressure and to efficiently handle
multiple priorities simultaneously
Be passionate about technology and
consistently expanding your skills
Capacity to understand complex architecture
and applications
Proficiency in requirements gathering,
Microsoft Office applications
Demonstrate initiative on assignments,
exercise independent judgment,
critical thinking, and ability to execute
projects with minimal supervision
Preferred Skills:
Cloud: Azure, Amazon Web Services
Platform as a Service (PaaS) technologies
such as Kubernetes, AKS
Grafana