Compass Pointe has partnered with a law firm in the Washington, DC area that is looking for a Service desk Analyst. The Service Desk Analyst is responsible for providing exceptional customer service and supporting the firm.
8:30 a.m. - 5 p.m. Monday through Friday
12:30 p.m. - 8 p.m. Monday through Friday
Washington, DC (Hybrid 50%)
Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
Exhibiting ownership and timely resolution of all incident tickets and change orders.
Interacting directly with other IT groups to determine the proper remediation for an issue.
Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.
Minimum of one year of experience in end-user support.
Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
A two-year college degree preferred. Equivalent experience will be considered.
Strong communication and interpersonal skills.
Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
Exceptional client service, both internal and external.
Flexibility to work additional shifts as needed.