Job Description

Compass Pointe has partnered with a law firm in the Washington, DC area that is looking for a Service desk Analyst. The Service Desk Analyst is responsible for providing exceptional customer service and supporting the firm.

SHIFTS:
• 8:30 a.m. - 5 p.m. Monday through Friday
• 12:30 p.m. - 8 p.m. Monday through Friday

Location:
Washington, DC (Hybrid 50%)

RESPONSIBILITIES:
• Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
• Exhibiting ownership and timely resolution of all incident tickets and change orders.
• Interacting directly with other IT groups to determine the proper remediation for an issue.
• Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.

REQUIREMENTS:
• Minimum of one year of experience in end-user support.
• Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
• A two-year college degree preferred. Equivalent experience will be considered.
• Strong communication and interpersonal skills.
• Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Exceptional client service, both internal and external.
• Flexibility to work additional shifts as needed.