Job Description

JOB TITLE:

Production Support Specialist

LOCATION:

Owings Mills, MD (2 days onsite, 3 days remote. Must be onsite day 1)

DESCRIPTION:

Compass Pointe has partnered with a global financial company in the Owings Mills, MD area that is looking for a Production Support Specialist.

RESPONSIBILITIES:

• Deploy software changes and content in z/OS Mainframe, Unix and Windows environments.
• Create and support automated job schedules in CA7 and Autosys.
• Support changes and correct problems for platforms and business processes.
• Participate in projects that contribute to long term goals and objectives.
• Ensure adherence to industry and government standards while identifying and raising exceptions.
• Analyze and recover failed batch processes and scheduling issues as required.
• Create or enhance operations and support documentation.
• Prioritize work and complete assignments in a timely manner.
• Provide periodic 24/7 on-call support for critical changes or problems.

REQUIREMENTS:

• Bachelor's Degree in business or computer science or related field, or equivalent experience. 2-4 years of experience required.
• Proficiency and experience with CA7 scheduler or similar scheduling software.
• Proficiency with Infopac, Endevor, CA Autosys Workload Automation scheduling software preferred.
• Experience with ServiceNow.
• Knowledge of z/OS Mainframe TSO, JCL, SDSF, Cobol preferred.
• Familiarity with ticketing software for operations and incident management.
• Proficiency with Microsoft Office suite.
• Able to work on a 24/7 call rotation every 6 weeks.

SOFT SKILLS:

• Dedicated to problem solving and process analysis.
• Strong analytical and critical thinking skills.
• Comfortable gathering and disseminating information.
• Able to work independently.