Job Description
JOB TITLE:
Production Support Specialist
LOCATION:
Owings Mills, MD (2 days onsite, 3 days remote. Must be onsite day 1)
DESCRIPTION:
Compass Pointe has partnered with a global financial company in the Owings Mills, MD area that is looking for a Production Support Specialist.
RESPONSIBILITIES:
- Deploy software changes and content in z/OS Mainframe, Unix and Windows environments.
- Create and support automated job schedules in CA7 and Autosys.
- Support changes and correct problems for platforms and business processes.
- Participate in projects that contribute to long term goals and objectives.
- Ensure adherence to industry and government standards while identifying and raising exceptions.
- Analyze and recover failed batch processes and scheduling issues as required.
- Create or enhance operations and support documentation.
- Prioritize work and complete assignments in a timely manner.
- Provide periodic 24/7 on-call support for critical changes or problems.
REQUIREMENTS:
- Bachelor's Degree in business or computer science or related field, or equivalent experience. 2-4 years of experience required.
- Proficiency and experience with CA7 scheduler or similar scheduling software.
- Proficiency with Infopac, Endevor, CA Autosys Workload Automation scheduling software preferred.
- Experience with ServiceNow.
- Knowledge of z/OS Mainframe TSO, JCL, SDSF, Cobol preferred.
- Familiarity with ticketing software for operations and incident management.
- Proficiency with Microsoft Office suite.
- Able to work on a 24/7 call rotation every 6 weeks.
SOFT SKILLS:
- Dedicated to problem solving and process analysis.
- Strong analytical and critical thinking skills.
- Comfortable gathering and disseminating information.
- Able to work independently.