Job Description
JOB TITLE:
Sr Production Analyst
LOCATION:
Owings Mills, MD (2 days onsite, 3 days remote. Must be onsite day 1)
DESCRIPTION:
Compass Pointe has partnered with a global financial company in the Owings Mills, MD area that is looking to hire a Sr Production Analyst.
TOP REQUIREMENTS:
- Ability to demonstrate solid knowledge in at least one programming language and/or scripting language.
- through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).
- Ability to write basic Splunk queries and investigate application issues through Splunk logs.
- Cloud and AWS knowledge (such as Azure, S3 buckets, New Relic, Splunk, Cloud Watch)
- Production support experience 247-support, fast paced.
RESPONSIBILITIES:
- Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels.
- Evaluates and acts on the production readiness for technology solution implementations and application deployments.
- Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring.
- Demonstrates root cause analysis skills for investigation of incidents impacting technology availability.
- 24x7 on-call rotation is required for this role (including off-hour, weekend and holiday coverage)
- Ensures incidents impacting technology availability are resolved within policy standards.
- Accountable for your own work and effective coordination of process and information with others
- Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments.
- Proactively helps team members and makes suggestions to improve practices.
- Proactively looks for automation opportunities.
- Help shape new technology standards with bringing on new fresh ideas.
REQUIREMENTS:
- 8+ years of relevant experience (Production Support/Application Support) working in a technical environment and solving technical issues related to applications, servers, and database connectivity.
- Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).
- Requires working and conceptual knowledge of various technical domains (Windows, Unix, Scripting, AWS, Splunk)
- Is adaptable and able to learn quickly.
- Shows ability to work independently, as well as in a team environment.
- Possesses strong interpersonal skills, as well as verbal and written communication skills.
- Basic knowledge of Automated Scheduler (Autosys) and batch support.
- Ability to write basic Splunk queries and investigate application issues through Splunk logs.
PREFFERED:
- Basic understanding of DNS and Load Balancer concepts.
- Basic understanding of Disaster recovery.