Change Control / Configuration Analyst

This role manages the IT change management process from request through implementation and closure, ensuring all changes are properly documented, approved, tracked, and audit-ready.

Key Responsibilities

Coordinate and track IT changes using ServiceNow.
Support Change Control Board (CCB) meetings, approvals, and documentation.
Ensure change records are complete, accurate, and traceable.
Monitor risks, dependencies, testing, implementation, and post-implementation reviews.
Produce reports, metrics, and audit evidence.
Support configuration management and compliance activities.

Required Skills

2-5 years of experience in change management, configuration management, ITSM, or release coordination.
Strong ServiceNow experience.
Knowledge of ITIL, change, incident, request, and configuration management processes.
Excellent documentation, organization, and stakeholder coordination skills.

Preferred Experience

Healthcare/EHR systems.
Federal government IT programs.
GAO/audit support.
CMDB, release management, and ServiceNow reporting.

This is a ServiceNow-focused Change Management Analyst role that combines change governance, CCB coordination, audit readiness, and documentation support in a federal healthcare IT environment.