Job Description

Centurion is seeking an experienced ServiceNow Project Manager / Delivery Manager to lead delivery, governance, and modernization efforts across enterprise ServiceNow programs in a fast-paced federal environment. This role is responsible for guiding cross-functional teams, coordinating complex implementation activities, driving platform strategy execution, and ensuring all project milestones, deliverables, and operational outcomes are achieved successfully.
Key Responsibilities

• Lead end-to-end delivery of complex ServiceNow initiatives across ITSM, ITOM (HAM/SAM), CMDB/Discovery, HRSD, CSM, CMP, and related modules.
• Drive program governance, oversight, planning, and prioritization across multi-team and multi-vendor workstreams.
• Build and manage detailed project schedules, RAID logs, dashboards, ROMs, and contract deliverables in alignment with federal standards.
• Coordinate sprint ceremonies, release readiness, production deployment activities, integration planning, and UAT execution.
• Facilitate stakeholder engagement across CIO offices, platform owners, PMOs, and business units to ensure alignment and transparency.
• Deliver high-quality executive communication, status reports, modernization updates, and project health assessments.
• Oversee dependency management, cross-team resource coordination, and issue escalation/resolution processes.
• Ensure compliance with security/ATO documentation, platform governance, and user training/enablement requirements.
• Support demand management, intake workflows, and enterprise ServiceNow portfolio management processes.

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Required Skills & Qualifications

• Ability to obtain and maintain a Public Trust clearance
• Bachelor’s degree + 10 years of relevant IT or project management experience (or equivalent experience in lieu of degree)
• 8+ years leading project/program management in enterprise technology environments
• Demonstrated experience delivering large-scale IT implementations, including governance, oversight, and executive stakeholder engagement
• 3+ years managing ServiceNow implementation programs within a federal agency or equivalent transformation environment
• Working knowledge of ServiceNow administration/configuration, platform operations, and module functionality
• Strong proficiency with MS Office, especially PowerPoint and Excel, for executive-level communication
• Hands-on experience with project management tools such as Jira and MS Project
• Exceptional communication, stakeholder management, organizational awareness, and problem-solving skills
• Ability to work on-site, 5 days per week, in Woodlawn, MD

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Desired Skills & Certifications

• ServiceNow certifications (CSA, CAD, CIS ITSM, CIS SAM, CIS APM, etc.)
• Experience interacting with SSA or other federal clients and familiarity with federal delivery cadence
• Background in Agile, hybrid, or traditional project management frameworks
• PMP, Scrum/Agile, SAFe, or related delivery certifications
• Experience with ATO/security documentation, FedRAMP alignment, and platform governance
• Demonstrated ability to manage matrixed teams and coordinate across architecture, development, operations, and business units