Job Description

Program Manager, Global Engagement

Role Overview
Reporting to the Manager, Global Engagement, the Program Manager, Global Engagement serves as the primary liaison between headquarters and international chapters. The Program manager guides chapter leaders through formation, annual reporting, elections, programming, while also identifying opportunities to deepen member engagement on a global scale.

Key Responsibilities
Chapter Lifecycle Management
• Guide prospective international chapters through formation and approval process, ensuring compliance with bylaws and governance standards.
• Conduct annual compliance reviews, manage annual reporting timelines, and work with chapters to resolve outstanding reporting or office election requirements.
• Maintain accurate records in the membership and chapter management database; generate regular status reports for leadership.
Member & Chapter Engagement
• Serve as a responsive, knowledgeable resource for chapter officers across multiple time zones and cultural contexts.
• Design and facilitate virtual onboarding sessions, training webinars, and best-practice workshops tailored to the needs of international audiences.
• Identify and recognize high-performing chapters through award nominations, spotlights in communications, and connections to leadership development opportunities.
• Collaborate with regional managers and international counterparts to coordinate joint programming and enhance member value globally.
Program Development & Administration
• Develop, refine, and manage resources (handbooks, toolkits, templates) that support chapter programming across diverse regulatory and institutional environments.
• Track and analyze chapter activity metrics, and engagement trends, present findings and recommendations to department leadership.
• Manage grant application processes for international chapters, including eligibility assessment, award disbursement, and impact reporting.
• Monitor budget line items associated with international chapter support programs and prepare periodic financial reconciliations.
Cross-Functional Collaboration
• Partner with  Education, Publications, Career Services, and Governance teams to connect international chapters with relevant programs and benefits.
• Represent the International Member Engagement team in internal working groups and at external conferences or symposia as needed.
• Support equity, diversity, inclusion, and respect commitments by ensuring international chapter programs are inclusive and globally accessible.
International Committee Staff Support
• Provide staff support to the Committee (or equivalent advisory body), supporting volunteer leaders who advocate for international chapters and members.
• Plan, coordinate, and support all committee meetings — including scheduling, agenda development, preparation of briefing materials, and post-meeting follow-up such as minutes, action item tracking, and reporting to leadership.
• Maintain committee rosters, manage appointment and onboarding processes for new committee members, and ensure continuity of institutional knowledge across volunteer terms.
• Synthesize member feedback, chapter data, and committee recommendations into actionable proposals that inform international programming and policy decisions.
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Face-to-Face Engagement & Leadership Events
• Lead the planning and execution of the International Chapter Leadership Summit — an in-person gathering that convenes chapter officers across regions for training, networking, and strategic alignment with priorities.
• Develop summit programming including keynote sessions, peer-learning workshops, recognition ceremonies, and facilitated discussions; manage logistics such as venue coordination, travel support, and on-site operations.
• Represent program at international partner events to support members in that region and provide them with opportunities for networking.
• Evaluate in-person engagement outcomes and participant feedback to continuously improve the summit and other programs.

Qualifications: Required
Core Competencies

• Cross-Cultural Communication
• Relationship Management
• Project & Program Administration
• Data Analysis & Reporting
• Member Advocacy
• Process Improvement
• Global Equity & Inclusion
• Volunteer Leadership Development
• Written Communication
• Budget Monitoring
• Committee & Governance Support
• Event Planning & Logistics
• Facilitation & Meeting Management

Working Conditions & Benefits

• Hybrid work schedule based out of headquarters in Washington, D.C.
• Moderate domestic and international travel required (approximately 25–30%),