Job Description

• The Lead ServiceNow Business Analyst (BA) shall serve as the primary liaison between business stakeholders, the contracted the Epic Team, and contracted O&M team.
• The Lead BA will be responsible for gathering, analyzing, documenting, validating business and functional requirements, Quality Assurance/internal testing, communications, and training associated with GetHelp ESM epics.

• At least 3 years of experience as a business analyst for any system AND is a current ServiceNow Certified System Administrator (CSA); OR
• At least 1 year of experience as BA for any system and 2 additional years’ experience as a ServiceNow BA, for a total of 3 years’ BA experience.
• Demonstrated, specific experience in working in the ServiceNow platform, in at least one of the following modules: o HRSD, ITSM, WSD, or GRC
• Strong communication skills with both technical and non-technical audiences.
• Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
• Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
• Facilitating requirements gathering sessions to create user stories
• Experience creating functional specifications, wireframes, process maps, and supporting UAT.
• Ability to translate business requirements into ServiceNow configuration and development needs.
• Working in a Waterfall and/or Agile/Scrum environment and support project delivery
• Developing training materials and providing training. Expected Deliverables: Roadmaps, R&D findings, Epic and Sprint planning, backlog grooming, user stories, OCM documentation creation, go-live activity checklist.