Centurion is looking to hire a Help Desk Supervisor/Sr. User Trainer to work ONSITE at the one of federal clients in Washington, DC.

We are looking for on-site technical resource/support in making visually appealing and data accurate updates to a public facing website. Quick learner who is willing to learn new data management
systems in order to provide high-level support, as well as day-to-day management in conjunction with job
requirements.

Primary Responsibilities:

 Provide on-site technical resource/support who should be comfortable with making visually appealing
and data-accurate updates to a public facing website.
 Quick learner who is willing to learn new data management systems in order to provide high-level
support, as well as day-to-day management.
 Create, modify and run daily, weekly, monthly and quarterly reports, as requested.
 Provide technical support to new and current users of the internal database system.
 Assist in testing database functionality following upgrades or fixes.
 Make updates to website based on specific data points at regular intervals.
 Provide technical support to office staff as necessary, to include interaction with Department technical
staff, ordinary maintenance of office technical equipment, and routine troubleshooting.
 Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work
assignments.
Basic Qualifications:
 Excellent written and oral communication skills.
 Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word
and PowerPoint.
 Experience using Drupal, TEAMS or TEAMS Apps.
 Experience with SharePoint (Administrative Role)
 Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the
applications being supported, including both telephone support and on-site assistance to users, is
preferred.
 At least one year teaching/training experience involving computer applications, preferably database,
imaging, or other automated litigation support applications preferred.
 Must have hands-on familiarity with the network, telecommunications, and operating systems
environment of the applications being supported.
 Should be an expert user of the Government's word processing, spreadsheet, and email systems.
 Must be a U.S. Citizen and able to obtain a Public Trust clearance.

Preferred Qualifications:

 Experience working in a Government and/or Litigation Support environment in conjunction with basic
qualifications, preferred.
 Undergraduate degree valued.
 Prior supervisory experience strongly preferred.
 Experience with DOJ office automation environments extremely helpful.
 Knowledge of Government’s IT environment, including office automation networks, PC and server
based applications preferred.
 Experience using payroll systems, and financial management systems a plus.
 At least one year of experience in automated litigation support preferred.
 Current or active clearance.
Requirement: Ability to obtain clearance.