Job Description

Work Authorization: Candidates must be currently authorized to work in the United States without employer sponsorship, now or in the future. Our client cannot sponsor or transfer employment-based visas for this position. Candidates requiring H-1B sponsorship or transfer, or OPT-related employer sponsorship, are not eligible.

EBT Solutions Architect / Pre-Sales Solutions Consultant

Capstone IT | Recruiting Strategy & Candidate Outreach Package

Recommended job title: Senior EBT Solutions Consultant – Government Benefits Payments

Alternative positioning: EBT Solutions Architect / Public Sector Payments Solutions Consultant

This is a specialized, client-facing role that combines Electronic Benefits Transfer (EBT) domain expertise, solution architecture, government procurement, and technical pre-sales. The strongest candidates will have direct experience with an EBT processor such as FIS or Conduent and understand how state benefit programs operate from enrollment through transaction settlement.

The job description does not specify the employer's name, compensation, location, or work arrangement. The recruiting materials below avoid making assumptions about those details.

1. Job Description Simplification

Job Summary

Capstone IT is helping our client to find a Senior EBT Solutions Consultant who will serve as a technical and strategic partner in growing government benefits payment programs. This individual will work closely with Sales, Product, and Delivery teams to design solutions for state agencies, support competitive government bids, and translate complex EBT requirements into practical, scalable payment solutions. The role includes developing solution strategies, delivering product demonstrations, supporting proposals and procurement presentations, identifying product gaps, and building trusted relationships with government agencies and industry partners. The ideal candidate brings deep EBT processing experience, strong communication skills, and the ability to connect technical capabilities with state agency business needs.

Top 4 Skills

1. EBT Processing & Government Benefits Expertise

Strong understanding of SNAP/EBT programs, card issuance, authorization, settlement, reconciliation, retailer processing, and fraud prevention. Direct processor/vendor experience is particularly important.

2. Solution Architecture & Technical Discovery

Ability to translate agency requirements into scalable solutions, assess integrations, identify product gaps, and define technical scope and implementation feasibility.

3. Technical Pre-Sales & Government Procurement

Experience supporting RFP responses, product demonstrations, proofs of concept, executive presentations, and competitive solution positioning.

4. Stakeholder Management & Cross-Functional Leadership

Strong communication and relationship-building skills across state agencies, procurement groups, strategic partners, Sales, Product, and Delivery teams.

Main Responsibilities

• Support government opportunity identification, capture planning, competitive positioning, and procurement strategies.
• Build long-term relationships with state agencies, procurement teams, and strategic partners, including FIS.
• Design and present EBT solutions covering card issuance, transaction processing, IVR, mobile applications, and fraud/risk tools.
• Evaluate product gaps, integration requirements, delivery risks, and potential configuration workarounds.
• Lead technical demonstrations, proofs of concept, and oral presentations for government decision-makers.
• Maintain realistic demonstration environments that illustrate complex benefit-processing workflows.
• Coordinate Sales, Product, and Delivery to validate scope, pricing assumptions, timelines, and implementation feasibility.
• Support RFP content development, contract renewals, change requests, and account expansion.
• Communicate market and regulatory developments to Product teams.
• Ensure successful post-award knowledge transfer to implementation and delivery teams.
• Represent the organization at public-sector industry events and association meetings.

Required Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• 5–8+ years of government benefits payments experience, including direct EBT experience.
• Previous employment or substantial direct experience with an EBT processor/vendor, ideally FIS, Conduent, or a comparable organization.
• Knowledge of the complete EBT lifecycle, including card issuance, authorization, settlement, retailer processing, reporting, reconciliation, customer service, and fraud management.
• Experience translating complex business and technical requirements into solution designs.
• Strong presentation, proposal-writing, and stakeholder communication skills.
• Proficiency in Microsoft Office or Google Workspace, diagramming tools, and collaboration platforms.

Preferred: State human services integrations, eWIC, online SNAP, mobile payments, EMV for EBT, Agile/waterfall methodologies, PMP/CBAP certification, state procurement presentations, government contract pricing, and existing agency relationships.