Job Description

ServiceNow Developer

�� Onsite – Kansas City, MO
⏳ 6-Month Contract (Potential for Extension)

Position Overview

We are seeking an experienced ServiceNow Developer to join our team onsite in Kansas City. This is a 6-month contract engagement with the possibility of extension based on project needs and performance.

The ServiceNow Developer will design, develop, configure, and maintain enterprise solutions across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Software Asset Management (SAM), HR Service Delivery (HRSD), CMDB, and Common Service Data Model (CSDM). This role is hands-on and will work closely with cross-functional stakeholders to deliver scalable, high-quality solutions aligned with enterprise standards and strategic objectives.

Key Responsibilities

ServiceNow Development & Configuration

• Design, develop, and customize ServiceNow applications and modules including ITSM, ITOM, ITAM, SAM, HRSD, and enterprise workflows.

• Develop integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub.

• Write and maintain scripts using JavaScript and Glide API.

• Build and optimize workflows using Flow Designer and Orchestration.

CMDB & CSDM Management

• Implement and maintain a healthy, accurate CMDB aligned with CSDM principles.

• Design and manage Configuration Item (CI) relationships to support business services and IT operations.

• Ensure data integrity and governance best practices are followed.

Automation & Optimization

• Develop automation solutions to streamline IT and business processes.

• Optimize platform performance, reliability, and scalability.

• Manage platform upgrades, patches, and deployments.

Testing & Troubleshooting

• Conduct unit testing, debugging, and issue resolution throughout the development lifecycle.

• Troubleshoot and enhance existing ServiceNow implementations.

• Analyze user requirements and develop technical solutions to meet business needs.

Collaboration & Agile Delivery

• Work closely with developers, analysts, architects, and business stakeholders.

• Participate in Agile/Scrum ceremonies including sprint planning and retrospectives.

• Provide technical recommendations and guidance across business lines.

Required Qualifications

Education & Experience (One of the Following)

• Bachelor’s degree in Computer Science or related field + 4 years of professional experience

• Associate degree + 6 years of professional experience

• High School Diploma/GED + 8 years of professional experience

Technical Requirements

• Minimum of 3 years of hands-on ServiceNow development experience.

• Strong experience in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CMDB, CSDM.

• Experience with JavaScript, Glide API, HTML, CSS.

• Experience developing REST/SOAP integrations.

• Familiarity with ServiceNow data structures, ACLs, business rules, and update sets.

• Strong understanding of enterprise infrastructure environments (storage, backups, operating systems).

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD, etc.)

Skills & Competencies

• Strong analytical and problem-solving skills

• Excellent written and verbal communication

• Ability to work independently in a fast-paced environment

• High attention to detail and commitment to quality

• Collaborative mindset with Agile experience