Job Description

Role overview Join a unified communications operations team as a senior, hands-on engineer supporting day-to-day UC services. This role combines operational troubleshooting, team mentoring, and senior technical guidance on UC architecture and design decisions. Responsibilities

• Work alongside the UC operations team to troubleshoot and resolve unified communications issues.
• Provide hands-on operational support for Cisco UC and collaboration platforms, including Cisco Unified Communications Manager (CUCM).
• Mentor and upskill team members as they investigate and resolve UC issues.
• Serve as the senior technical advisor on UC architecture and design decisions. Required qualifications
• Strong hands-on background in Cisco unified communications, including CUCM and the Cisco collaboration stack.
• Ability to diagnose operational UC issues and guide effective technical solutions.
• Experience mentoring technical teams and advising on UC architecture and design.
• Active TS/SCI clearance with a CI polygraph is required.