Job Description

This order is for 4 months however there will be additional orders to follow with a total of 12 months, the target start date is 6/2/25 and is likely to renew. The resource may need to travel to the main site on the east coast or Texas possibly once a quarter (manager will provide T&M for this).

Scope of work: 1. Location: 95% remote 5% onsite (maybe once per quarter) 2. Full time PS resident - 12 months (likely to renew)

Required Skills: cDOT storage management Automation - Ansible Kubernetes

Additional scope details 1. Case management a. Support Background b. Able to use NetApp internal tools to help move support case forward i.e smartsolve c. Research support case questions then deliver a response or work with case owner to resolve the case in a timely manner. 2. Troubleshooting (cases or just question) a. Performance related (help determine if it is truly a NetApp problem or NOT) b. ONTAP Configuration issues -- Webex with Verizon to help troubleshoot configurations (is it a NetApp problem or RedHat/VMWare) 3. Upgrades – help with review of systems ie. precheck and documentation on how to do upgrades. 4. Needs to be either East or Central time zone a. May have to travel to meet with customer for planning, maintenance, etc.

Activities include:

• Defining and building proof of concepts to demonstrate NetApp capabilities within customer environment
• Consult on system design and behavior
• Assist customer in defining and developing operational processes that center around reliability, security, and performance.
• Assist customer in architecting and integrating NetApp storage into various virtual computing environments

Soft Skills required

• Clear and concise communication
• Understanding both big picture needs and detailed implementations
• Reliable and personable
• Sale-oriented / customer-first mindset

Hard Skills required

• Deep understanding of ONTAP
• Strong scripting / automation skills – Python, Ansible, Go (desired)
• Database experience / understanding desired for reporting and operational capabilities
• Strong Kubernetes / VMware skills
• Strong system reliability and storage performance skills
• Cloud platform understanding and experience desired
• System architecture for large-scale environments desired