Job Description

Position Overview

As a Microsoft 365 Certified Collaboration Communications Systems Engineer Associate, you will play a critical role in enhancing collaboration and communication within a Microsoft 365 environment. Your primary responsibility is to manage, configure, and optimize Microsoft Teams Telephony, ensuring that internal and external communications are efficient and effective. Your role will encompass a wide range of tasks, from managing team structures to configuring advanced calling features and implementing governance policies.

Key Responsibilities:

• License Management o Possess a deep understanding of the licensing requirements for Microsoft Teams devices, including the ability to determine the appropriate licenses based on the desired telephony capabilities. o Skillfully attach and apply the correct licenses to user profiles within Microsoft Teams, ensuring that each profile is configured with the necessary features for telephony services. o Efficiently manage Teams telephony licenses, applying them to individual Teams user profiles. Understand the exceptions for common area phones, where licenses are directly tied to the phone itself. o Expertly attach resource licenses to specific phone numbers, ensuring that all phone- related functionalities are properly licensed and operational within the Teams environment. o Ensure proper voice enablement of users through the Set- CsPhoneNumberAssignment cmdlet and manage licensing requirements.
• PSTN Connectivity Setup o Choose and configure a PSTN connectivity option, including Microsoft Calling Plan, Operator Connect, Teams Phone Mobile, or Direct Routing. o Collaborate with PSTN carriers or service providers to establish connectivity.
• Phone Number Management o Select and assign phone numbers for users and services, including toll and toll-free numbers. o Manage phone number assignments for auto attendants and call queues. o Oversee resource account creation and service number assignments.
• Emergency Calling Configuration o Set up emergency calling capabilities, including defining and assigning emergency locations. o Implement dynamic emergency calling as required and ensure compliance with emergency services protocols.
• Auto Attendant and Call Queue Setup o Configure auto attendants to guide callers to the appropriate department or person. o Set up and manage call queues, including greetings, hold music, and call distribution.
• Feature Configuration

1325 10th Street, SE | Washington Navy Yard | DC | 20374 Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

o Implement and manage additional Teams Phone features such as cloud voicemail, caller ID, call forwarding, and delegation. o Adjust calling policies to meet organizational needs.

• Deployment and Monitoring o Oversee the deployment process of Teams Phone, including device management and user training. o Monitor call quality and performance, and troubleshoot any issues that arise. o Maintain documentation related to configuration and deployment.
• Management of Microsoft Teams Devices Using Microsoft Intune: o Utilize Microsoft Intune to manage Microsoft 365 Teams devices, ensuring that all devices comply with security policies and are aligned with DoD Zero Trust policies and principles. o Implement and enforce security configurations and compliance policies on Teams devices through Intune, ensuring they meet the stringent requirements of the DoD Zero Trust framework. o Continuously monitor and assess the security posture of Teams devices, applying necessary updates and adjustments to maintain compliance with DoD Zero Trust policies.
• Support and Troubleshooting o Provide ongoing support for Teams Phone users, addressing and resolving any technical issues. o Work with other IT team members to integrate Teams Phone with other organizational systems. o Maintain documentation related to configuration and deployment

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience: Minimum of 3 years experience in managing Microsoft Teams Phone or a similar VoIP system.
• Certifications: Microsoft 365 Certified: Teams Administrator Associate or Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
• Skills: o In-depth knowledge of Microsoft Teams Phone features and functionalities. o Experience with PSTN connectivity options and configuration. o Proficiency in PowerShell for managing Teams Phone settings. o Strong problem-solving skills and ability to troubleshoot complex issues. o Excellent communication skills and ability to work collaboratively with cross- functional teams.
• Additional Information: o Work Environment: Hybrid office-based with remote work flexibility. o Travel Requirements: Minimal, depending on the need for on-site support.

1325 10th Street, SE | Washington Navy Yard | DC | 20374 Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

o Benefits: Competitive salary and benefits package, opportunity to work with cutting edge communication technologies, and a dynamic and collaborative work environment.

Locations

• Virginia Beach, Virginia
• National Capital Region
• Pearl Harbor, Hawaii

Clearance Requirement

• Active Secret

1325 10th Street, SE | Washington Navy Yard | DC | 20374

Salary-120k to 200k- Based on Experience
Hybrid-3/2
W2
Full Benefits
US Citizen or Green Card Holder