Job Description

Litigation Adjuster
Hybrid Schedule, 2 days a week in office
Buffalo, NY

Join a collaborative and growing claims organization where you'll manage complex litigated claims while working alongside experienced professionals in a supportive team environment. This hybrid opportunity offers excellent career growth, meaningful work, and the flexibility of working both in the office and from home. The Litigation Adjuster will become part of a dedicated team focused on handling auto and premises liability claims, including New York Labor Law, construction defect, and third-party property damage matters. This role partners closely with internal colleagues, policyholders, agents, attorneys, and a variety of claims-related service providers to achieve fair, timely, and equitable claim resolutions.

Key Responsibilities

• Manage a portfolio of complex, high-exposure litigated claims involving challenging liability and damage issues.
• Build and maintain strong working relationships with internal claims professionals, policyholders, attorneys, agents, expert witnesses, and third-party service providers.
• Evaluate insurance coverage by interpreting policy language, analyzing claim facts, and preparing timely coverage position letters.
• Direct and oversee thorough claim investigations, evaluations, and resolution strategies.
• Establish and maintain accurate claim reserves in accordance with company reserving practices.
• Negotiate fair and equitable settlements directly with plaintiff and defense attorneys.
• Identify potential risk transfer opportunities through contractual agreements and applicable laws.
• Monitor litigation activity and collaborate with defense counsel to develop effective litigation strategies.
• Select and manage outside experts when appropriate to support claim resolution.
• Deliver exceptional customer service while balancing financial responsibility and sound claim handling practices.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of three (3) years of commercial casualty claims experience.
• Experience handling New York Labor Law, construction defect, and/or third-party property damage claims is highly preferred.
• Candidates with a Juris Doctor (JD) and insurance defense litigation experience seeking a transition into claims are encouraged to apply.
• Demonstrated ability to manage defense counsel, evaluate complex liability exposures, and develop effective claim resolution strategies.
• Industry designations (AIC, CPCU, SCLA, or similar), or progress toward obtaining them, are a plus.
• Excellent analytical, negotiation, organizational, verbal, and written communication skills. Compensation $85,000-$95,000, depending on experience and qualifications. Benefits
• Hybrid work schedule (2 days in the office each week)
• Competitive bonus opportunity
• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• Generous paid time off
• 401(k) with company match
• Tuition reimbursement
• Flexible scheduling and seasonal summer hours
• Employee appreciation events
• Collaborative, team-oriented culture with opportunities for professional growth If you're an experienced litigation claims professional looking to handle sophisticated casualty claims in a supportive environment that values collaboration, professional development, and work-life balance, we'd love to speak with you.