Job Description

Power Systems Service Supervisor
North Syracuse, NY

Are you a leader with a passion for power generation and a commitment to delivering exceptional customer service? An established and growing equipment solutions provider is seeking a Power Systems Service Supervisor to lead shop and field service operations in the North Syracuse area.

This is an excellent opportunity to join a respected organization that invests in its people, values operational excellence, and offers long-term career growth. In this role, you'll oversee daily service operations supporting power generation systems, marine engines, and industrial engines. You'll lead a team of skilled technicians, ensure customer expectations are exceeded, and drive a culture focused on safety, quality, and continuous improvement.

What You'll Do

• Schedule and assign work for shop and field service technicians
• Build customer relationships
• Monitor workflow and ensure timely completion of customer repairs and maintenance
• Lead, coach, and develop technicians through ongoing performance management
• Support technicians with complex diagnostics and repair challenges
• Open, manage, review, and invoice work orders
• Partner with customers to define repair scopes, communicate updates, and ensure satisfaction
• Analyze equipment issues and maintain detailed service records
• Collaborate with internal teams, including finance and operations, to support business objectives
• Conduct safety audits and enforce safety policies and best practices
• Maintain accurate customer files and operational documentation

What We're Looking For

• Associate degree in Diesel Technology, Business, or a related field; equivalent experience will be considered
• Preferred experience in power generation, industrial engines, marine engines, or a related industry
• Previous supervisory or management experience leading service teams
• Strong technical knowledge of generators, engines, and related equipment
• Proven ability to lead, motivate, and communicate effectively with technicians, customers, and internal stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and service management software
• Excellent problem-solving skills with a high attention to detail
• Customer-focused mindset with a sense of urgency and commitment to service excellence

Compensation & Benefits

• Competitive base salary: $80,000-$90,000, plus bonus, commensurate with experience
• Performance-based bonus opportunity
• Generous paid time off and company-paid holidays
• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• Retirement savings program with employer contributions
• Tuition reimbursement for eligible employees
• Employee referral incentives
• Additional voluntary benefits and discount programs

If you're looking for an opportunity to make an impact, lead a talented team, and build a long-term career with a growing organization, we'd love to hear from you. Equal Opportunity Employer.