Full-time-Tampa Florida

All candidates presented are open to relocation for this opportunity in Tampa, FL

Position Overview

Our client is seeking a Service Manager to oversee and manage the daily operations of the service department. This role is responsible for ensuring efficient scheduling, resource allocation, and timely resolution of client service requests while maintaining a high level of customer satisfaction. The Service Manager will lead and support service technicians, develop service strategies, ensure compliance with industry standards, and partner with internal teams to improve overall service operations.

Key Responsibilities:

Oversee daily service department operations to ensure efficiency and responsiveness

Manage scheduling, dispatching, and resource allocation for service technicians

Supervise, mentor, and support service team members

Ensure timely resolution of customer service requests while maintaining strong client satisfaction

Develop and implement service strategies to improve operational performance

Partner with other departments to streamline workflows and support continuous improvement

Maintain compliance with safety standards, regulatory requirements, and industry best practices

Qualifications:

Strong leadership and team management experience, including mentoring and coordinating staff

Technical knowledge of mechanical systems, HVAC, and service operations

Excellent customer service and communication skills, with the ability to manage client relationships effectively

Experience with scheduling, resource planning, and service workflow management

Ability to adapt in a fast-paced environment and solve problems effectively

Prior experience in the mechanical contracting or HVAC industry is required

Additional Requirements:

Valid driver’s license

Must be able to pass a background check

Must be able to pass a drug test