Job Description

 Position Overview:

The Bankruptcy /Specialty Collection specialist is responsible for the timely processing of Collection Exception work items received via case, email, paper mail, or report.  Requires acute attention to detail, time management skills, and concise and accurate communication with peers, customers, vendors, and internal partners. Position requires the ability to conduct research with inbound/outbound calls or emails to various parties.

Responsibilities can include, but are not limited to; 1. verifying proof of passing and executor of estate documents during the deceased process and following up on DNP eligible accounts; 2. reviewing and approving or denying requests for SCRA protections and modifications; 3. monitor approved manufacturing buyback accounts for payoff funds to ensure proper processing; 4. ensuring all actions comply with federal/state laws and regulations and company policy on Bankruptcy accounts

Key Responsibilities:

 Timely and accurate processing of work items received via case, email, mail, or internal reporting systems

Conduct research and follow up on accounts through inbound/outbound calls and email communication with customers, vendors, legal representatives, and internal teams

Review and validate documentation during the deceased account process, including verifying proof of passing and executor of estate information

Manage and process accounts eligible for Deceased No Probate (DNP), ensuring proper follow-up and closure

Evaluate and determine eligibility for protections under the Servicemembers Civil Relief Act (SCRA), including processing related modifications

Monitor approved manufacturer buyback accounts to ensure timely receipt and proper application of payoff funds

Maintain up-to-date knowledge of and ensure compliance with applicable federal/state laws, regulations, and company policies, particularly regarding bankruptcy accounts

Skills and Qualifications:

Required:

• Exceptional attention to detail and organizational skills
• Strong verbal and written communication abilities
• Ability to manage multiple priorities and meet time-sensitive deadlines
• Comfortable working with sensitive and confidential financial information
• Solid research and problem-solving skills
• High level of professionalism and discretion

Preferred:

• Prior experience in bankruptcy processing or collections, particularly handling specialty accounts
• Working knowledge of federal regulations, including SCRA, FDCPA, and bankruptcy law
• Experience reviewing legal documentation related to estates, bankruptcy, and account servicing