Posted on 25 June 25 by Dennis Joy
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Position Overview:
The Bankruptcy /Specialty Collection specialist is responsible for the timely processing of Collection Exception work items received via case, email, paper mail, or report. Requires acute attention to detail, time management skills, and concise and accurate communication with peers, customers, vendors, and internal partners. Position requires the ability to conduct research with inbound/outbound calls or emails to various parties.
Responsibilities can include, but are not limited to; 1. verifying proof of passing and executor of estate documents during the deceased process and following up on DNP eligible accounts; 2. reviewing and approving or denying requests for SCRA protections and modifications; 3. monitor approved manufacturing buyback accounts for payoff funds to ensure proper processing; 4. ensuring all actions comply with federal/state laws and regulations and company policy on Bankruptcy accounts
Key Responsibilities:
Timely and accurate processing of work items received via case, email, mail, or internal reporting systems
Conduct research and follow up on accounts through inbound/outbound calls and email communication with customers, vendors, legal representatives, and internal teams
Review and validate documentation during the deceased account process, including verifying proof of passing and executor of estate information
Manage and process accounts eligible for Deceased No Probate (DNP), ensuring proper follow-up and closure
Evaluate and determine eligibility for protections under the Servicemembers Civil Relief Act (SCRA), including processing related modifications
Monitor approved manufacturer buyback accounts to ensure timely receipt and proper application of payoff funds
Maintain up-to-date knowledge of and ensure compliance with applicable federal/state laws, regulations, and company policies, particularly regarding bankruptcy accounts
Skills and Qualifications:
Required:
Preferred: