Job Description

Onsite – 100% in Auburn Hills, MI 48098

The Business System Analyst is responsible for reviewing, analyzing, and evaluating business systems and user needs for Technical Service Operations - Parts Technical Development. Parts Technical Development is responsible for the breakdown of the Service Bill of Material, as well as spare Parts Catalog Authoring. Responsibilities include but not limited to: Lead initiatives pertaining to security administration, system enhancements and Integration; including the creation, testing, and validation of solutions, project management tracking, and implementation related to the Service Bill of Material and Supplier Bill of Material Systems. Maintaining the QLIK Sense dashboards, running data queries and creation of AI tools.

Requirements:

• Bachelor's Degree in Computer Science 
• 3-5 years’ experience of Logical understanding of system flows and the ability to formulate parallel business strategies and solutions
• Possess skills to write detailed descriptions of user needs, program functions and steps required to perform certain operations
• Work in close conjunction with ICT (Information Communications Technology) and consulting organizations on solutions and user-support 
• Ability to support integrated vehicle projects with other international business regions 
• Must be proficient in Microsoft Office Tool Suite and familiar with Databases 
• High level of working knowledge using MS Excel including spreadsheets, data reporting, formatting and pivot tables 
• Working knowledge of Google G-Suite tools and applications 
• Possess strong Communication and Presentation skills with an energetic customer focus to deliver results within a team environment. 
• Must be self-motivated, organized, innovative and solution oriented. 
• Automotive vehicle systems, dealer business systems and/or Bill of Material knowledge preferred

Preferred Experience in: 

• Service Bill of Material (SBOM) 
• Supplier Bill of Material (MODEL) 
• Critical fixes and Improvements 
• ICT work Prioritization/Change Management 
• Requirements & User acceptance - Catalog Authoring (SAE) 
• Supplier Managemento Critical fixes and improvements o Requirements & User acceptance - Electronic parts catalog (EPC) - StarParts 
• Critical fixes and Improvements 
• Media Escalations o Access Requests o ICT work prioritization/Change Management 
• Requirements & User Acceptance - Accessories 
• Accessories Analytics 
• Call Volumes 
• Issues and Escalations (JIRA) 
• XDB Integration to SBOM - 3rd Party data sharing ex: Snap on etc. - DDL System Management 
• Data Interfaces from EMEA to NAFTA 
• Critical attribute mappings - Projects (As required) 
• Auto maintenance of Usages 
• Training Course Rewrite

Additional Information/ Must Have's:

• Business process map and system process map
• Analytical and problem solving
• Knowledge of SQL
• Driving of company vehicle is NOT required
• No travel