Job Description
We are searching for an Account Manager to develop and maintain relationships with IT Managed Service clients in the greater Sacramento area.
Responsibilities
- Develop strong relationships within the greater Sacramento area.
- Grow relationships with existing accounts through discovery of challenges and identification of solutions.
- Provide a consultative approach to sales for managed service.
- Offer managed service IT, phone, and internet support to new and existing clients.
- Develop and present solutions based on customer business needs.
- Consider various solutions for clients and anticipate client needs.
- Analyze client needs and create supporting documentation to outline needs.
- The ability to work collaboratively in a team environment to create tailored client solutions.
- Use CRM and knowledge management tools to provide various levels of sales reporting.
- Engage with clients regularly.
- Coordinate meetings, appointments, and touch points for client engagement.
- Create a strategic plan for high-level accounts.
- Prepare quotes for technical projects.
- Present strategic business reviews for potential clients, existing clients, and the market in the established area.
Requirements
- At least three years of experience in IT support, IT sales, or a similar role.
- Strong interpersonal, verbal, and written communication skills.
- Ability to cultivate and maintain long-term relationships.
- Previous experience with a Managed Service Provider strongly preferred.
- Proficiency with Microsoft 365 and Office 365.
- Proficiency with Azure and Active Directory.
- Intermediate experience with networks and servers.
- Intermediate experience with VMWare and Hyper V Virtualization.
- Solid understanding of the Windows and Mac operating systems.
- Intermediate proficiency with Windows servers 2012 through 2022.