Job Description

We are searching for an IT Technician to join a dynamic and growing Managed Service Provider. In this position, you will provide onsite and remote IT support with exceptional customer service.  

Job Responsibilities:

• Resolve technical issues independently, including:
• Workstation operating system issues.
• Printer issues.
• Business application issues, for example, Office.
• Common business application issues, for example, Sage and QuickBooks, and more specialized applications with vendor support.
• Basic and intermediate server issues.
• Basic and intermediate networking issues.
• Answer incoming Quick Fix calls.

• Experience with Windows and Mac OS troubleshooting.
• 2+ years of experience with helpdesk support or similar.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is preferred.
• Active IT Certifications are preferred.
• A valid driver's license and vehicle that you can use for traveling to and from client sites and the office.