Job Description

The Claims Support Representative will perform a variety of claim handling functions from new claim setup and bill payment to preparing and distributing various forms and correspondence. 

Job Responsibilities:

• Assist with the setup of new workers’ compensation claims
• Request information from providers, injured employees, and insureds via phone, email, fax, and, mail
• Handle inbound and outbound telephone calls to obtain pertinent medical and claim information
• Create and distribute claim forms and correspondence
• Process work assignments timely while adhering to Service Level Agreement parameters established by company policies and procedures
• Perform mathematical calculations to process appropriate payments to claimants, providers, and third-party vendors

Job Requirements:

• High School diploma or GED equivalent
• Proficient in MS Office software, including Word, Outlook, and Excel