Job Description

We are searching for a Loyalty Specialist to independently collect accounts receivable balances on an assigned book of business in accordance with an insurance company's procedures and standards.

Your Responsibilities Include:

• Conducting collection calls/inbound and outbound from cancellation/expiration to final audit.
• Negotiating payment plans and/or settlements within company guidelines.
• Conferring and developing strategies for resolution of disputes/discrepancies on final audit balances with department lead or manager.
• Researching balances and works with underwriting and/or audit to resolve discrepancies for customers.
• Performing daily, weekly and monthly assigned tasks within departmental KPI guidelines and/or provides advance notification of expected delays.

Your Requirements Include:

• Proficiency in MS Excel, MS Word, and various CRM tools
• Insurance industry experience preferred
• 2 years of college and/or equivalent combination of education and experience preferred