Job Description
We are searching for a Loyalty Specialist to independently collect accounts receivable balances on an assigned book of business in accordance with an insurance company's procedures and standards.
Your Responsibilities Include:
- Conducting collection calls/inbound and outbound from cancellation/expiration to final audit.
- Negotiating payment plans and/or settlements within company guidelines.
- Conferring and developing strategies for resolution of disputes/discrepancies on final audit balances with department lead or manager.
- Researching balances and works with underwriting and/or audit to resolve discrepancies for customers.
- Performing daily, weekly and monthly assigned tasks within departmental KPI guidelines and/or provides advance notification of expected delays.
Your Requirements Include:
- Proficiency in MS Excel, MS Word, and various CRM tools
- Insurance industry experience preferred
- 2 years of college and/or equivalent combination of education and experience preferred