Job Description

We are searching for a Customer Service Flight Specialist to provide post-purchase support of travel arrangements to ensure successful travel for customers. In this position, you will support the operations department to coordinate shows, hotels, and tour changes and cancellations, as well as payment verification and fraud activities. To be successful in this position, you must have experience with one or more for the following global distribution systems: Worldspan, Farelogix, Galileo, Amadeus and/or Sabre. 

*Training for this position will be onsite in Las Vegas, NV for the first 3 months, and will then turn into a remote role. 
*This is a temporary to a permanent position. Upon going permanent you will be eligible for a $500/month bonus. 

Your responsibilities will include:  

• Performing changes and exchanges to travel itineraries in the proprietary system and GDS according to airline and company guidelines, 
• Supporting customers professionally and efficiently with any air-package requests or issues, maintaining quality customer relationships, 
• Understanding airline ticketing concepts and pricing, 
• Completing ticket exchanges and re-issues,  
• Ensuring GDS queues are maintained and working efficiently, 
• Processing change requests from the operations team for shows, hotels, and tours 
• Processing fraud verifications 
• Processing Visa, Mastercard, AMEX, and PayPal chargebacks 

Your experiences and abilities will include: 

• High school diploma or GED equivalent  
• Minimum 2+ years of travel industry experience 
• Proficiency with MS Office software  
• Previous experience with one or more of the following GDS systems: Worldspan, Farelogix, Galileo, Amadeus and/or Sabre