Job Description

Responsibilities:

• Greet customers, determine financial needs, and explain appropriate accounts, products, and financial services.
• Research customer inquiries and resolve problems.
• Open new accounts, establish identification of new customers, assign account numbers, complete forms, accept initial deposits, and prepare documents.
• Issue official checks, determine funds availability, and obtain receipts for customers. Performs teller transactions as needed.
• Receive and process stop payment and hold orders. Process wire transfers, ACH transactions, debit card orders, address changes, check and deposit slip orders.
• Open safe deposit box accounts, control access, and assist customers.
• Process debit card applications.
• Process financial transactions and resolve problems within authority limits.
• Cross-train branch personnel.
• Create routine letters, reports, and forms. Photocopy, fax, file, and process incoming and outgoing mail as needed.

• High school diploma or general education degree (GED), or 2 years of related experience and/or training, or the equivalent combination of education and experience.
• Intermediate experience with branch operations, terminology, products, and services.
• Basic knowledge of related state and federal banking compliance regulations.
• Intermediate computer proficiency.
• Basic math skills.
• Effective verbal, written, and interpersonal communication skills.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Effective organizational and time management skills.
• Ability to work with general supervision while performing duties.