Job Description

DIRECTOR EMERGENCY SERVICES & PREPAREDNESs

Pay:

$113,269.47 – $157,519.03 per year

Job description:

Awell-respected community hospital in Nashua, NH, is seeking a Director of Emergency Services & Preparedness to provide strategic leadership for the Emergency Department, the hospital's Emergency Management Program, and the Stroke Program. This leader fosters a culture of trust, accountability, teamwork, and psychological safety while driving quality outcomes, regulatory compliance, and organizational readiness.

Responsibilities

Organizational culture & leadership

The Director is a visible and values-driven leader who actively shapes a positive and high-performing culture.

• Foster a culture of trust, accountability, teamwork, and psychological safety.
• Promote open communication, interdisciplinary collaboration, and shared ownership of outcomes.
• Support staff engagement, recognition, professional growth, and retention.
• Model professionalism, respect, and continuous improvement aligned with the hospital's mission and values.
• Lead through change with transparency and consistency.

Emergency Department leadership

The Director provides overall leadership for the Emergency Department, ensuring safe, efficient, and high-quality care delivery.

• Provide direct oversight of the Emergency Department Nurse Manager, including staffing, daily operations, and resource allocation.
• Lead planning, organization, coordination, and evaluation of ED services using evidence-based nursing practice.
• Drive performance related to CMS ED throughput measures, NDNQI indicators, LWBS, patient experience, and quality outcomes.
• Ensure compliance with CMS, DNV, Joint Commission, NH Nurse Practice Act, and other regulatory and accreditation standards.
• Evaluate staffing models and skill mix based on patient acuity and volume.
• Support department productivity, charge capture, and responsible financial stewardship.
• Present departmental performance data, initiatives, and outcomes to executive leadership and governing bodies.
• Lead recruitment, onboarding, retention, and succession planning efforts.
• Ensure completion of annual performance reviews, career interviews, and mandatory education and compliance requirements.
• Promote shared governance and staff participation in unit-based and organizational committees.

Emergency management & preparedness

The Director provides strategic oversight of the hospital's Emergency Management Program, ensuring continuous readiness and regulatory compliance.

• Provide direct oversight of the Emergency Management & Preparedness manager.
• Assess, update, and maintain the Emergency Management Plan (EMP).
• Ensure compliance with CMS Emergency Preparedness, DNV, OSHA, FEMA, and New Hampshire emergency preparedness requirements.
• Lead development and completion of After-Action Reports (AARs) and corrective action plans with clear timelines and accountability.
• Conduct post-event debriefings to identify lessons learned and improvement opportunities.
• Lead hospital-wide drills, exercises, and the annual Hazard Vulnerability Assessment (HVA).
• Train and advise leaders and staff on ICS/HICS principles and emergency response best practices.
• Evaluate emergency equipment and supply readiness, standardization, and availability.
• Maintain audit-readiness for regulatory and accreditation reviews.
• Strengthen integration with regional healthcare preparedness coalitions, emergency responders, and mutual aid partners.
• Serve as a trusted advisor to senior leadership on emergency preparedness strategy and emerging risks.

Stroke Program oversight

• Provide direct oversight of the Stroke Program Coordinator.
• Collaborate with the Stroke Quality Manager.
• Support and ensure ongoing compliance with DNV Stroke Certification standards and help prepare for successful annual DNV Stroke Certification surveys.
• Collaborate with the Stroke Medical Director and interdisciplinary teams to meet quality and performance metrics.
• Identify gaps, develop improvement initiatives, and ensure accountability across departments.
• Evaluate equipment, supplies, and workflows to support program success.

Requirements

• 5–7 years of progressive leadership experience in emergency services and/or emergency management.
• Current New Hampshire RN license required.
• BSN required.
• Master's degree in Nursing, Public Health, Homeland Security, or a related field preferred (or equivalent experience); or enrolled in a Master's degree program within 1 year of hire.
• BLS required.
• ACLS preferred, and required within 3 months of hire.
• FEMA ICS 100, 200, 700, 800 required; ICS 300/400 preferred.
• Knowledge of CMS Emergency Preparedness requirements, DNV standards, FEMA ICS/HICS frameworks, and NH emergency preparedness regulations.
• CPI training preferred (or obtained within 3 months).
• National nursing certification and professional organization membership preferred.
• Flexibility to support hospital response efforts during emergencies.

Benefits

• Health coverage
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Community volunteering opportunities
• Comprehensive, flexible benefits program
• Wellness programs
• Earned time off, extended sick leave, and leaves of absence (including family and medical leave)
• Professional development and education opportunities
• Competitive, market-based salary

Location / Schedule

• Department: Nursing Admin
• Location: Nashua, NH
• Full Time 40 hours