Job Description

Job Title: Contract IT Support Level II

Location: Onsite in Lake Mary, FL

This is an Onsite 1-year contract role

Job Description:

Our client is currently seeking a skilled IT Support Level II to provide technical assistance As a Contract IT Support Level II, you will be responsible for resolving technical issues and ensuring efficient and effective IT operations.

Responsibilities:

- Provides tier 2 in-person and remote PC hardware and software deployment and support. Provides asset management and tracking of hardware and software.
- Assists infrastructure teams where local hands on activities are required.
- Provides Mobile Device deployment and support; activities include customer guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
- Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution. May deliver monthly technology updates to enhance the customer relationship.
- Provides one on one and group training for peers and customers. This may include trainings on new employee orientation, new technologies, hardware/software and process changes. Participates in certification and impromptu training to learn new technologies that are applied within the Deloitte environment.
- Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service tickets. Adheres to policy and service level targets through accurate recording of service activities, asset transactions, data retention and PC compliance activities. Performs password resets and workstation management in Active Directory
- Responsible for executing the technical aspects of security, risk and compliance activities, which may include backup compliance, antivirus & malware protection, device encryption, mobile device management enrollment and status reporting.
- Execute data retention and archival activities that include, but not limited to media collection, preservation, and destruction. Works directly with the Cybersecurity, eDiscovery and the Office of General Council in response to matters of litigation.
- Supports and provides training for Audio/Video Conference equipment throughout the office. This may include various projection equipment, television/cable systems and support of video conference systems.
- Performs equipment recycling of technology equipment and processing of warranty replacements.
- Performs other job-related duties as assigned.

Qualifications:

- Bachelor's degree in Computer Science or related field
- 1+ years of experience in IT Support or related field
- Proficient in Windows operating systems, Microsoft Office Suite, and network protocols
- Active Director Skills
- Strong communication and interpersonal skills

If you meet the qualifications and are interested in this opportunity, please submit your resume for consideration.