Job Description

Job Title: Contract Guest Services Representative

Location: Vancouver, Canada

Job Type: Contract

Company Description:

Our client is one of Canada's leading professional services firms, provides audit, tax, enterprise risk, consulting, and financial advisory services through more than 8,000 people in 50 offices. Our professional services are diverse — from forensic accounting, control assurance, security services, risk management, strategy consulting and enterprise applications, including Oracle, SAP, Cognos, technology services to indirect tax, accounting, corporate governance, mergers and acquisitions and personal tax and financial planning. But they all have one thing in common: helping our clients excel. 

Job Description:

The Contract Guest Services Representative will be responsible for answering phones and greeting clients who visit our office. The successful candidate will be the first point of contact for our clients and will play a crucial role in providing a positive experience for them.

Responsibilities:

• Meet and greet clients at the reception desk; point of contact for general office information as required to requesting visitors and staff.
• Manage office access cards for visitors, vendors and staff.
• Manage concierge services, as required.
• Answer telephone and assist callers and serve as back-up for phones in other BC offices, as required.
• Assist the Meetings and Hospitality WSP team with room set-up and clean-up, including service duties on our collaboration floors, as required
• Filter incoming requests and direct to the appropriate departments, as required. (i.e., room, catering, facility requests, etc.)
• Assist with accounts payable support in relation to local office expenses.
• Apply knowledge of the firm’s various software, processes, policies and tools.
• Ability to lift up to 25lbs.
• Assist the Workplace Services team with other various tasks, as required.

Qualifications:

• Flexibility to meet the scheduling requirements which includes shifts that start at 9:30am and finish at 6:00pm. Overtime or hour adjustment may occasionally be required based on business volumes.
• 1-2 years experience in a reception role (or similar guest service experience)
• Excellent organizational and time management skills; proven track record of dealing with multiple priorities in a fast-paced, client focused environment.
• High attention to detail and task orientation with an aptitude for problem solving.
• Commitment to a client-service mindset, including respect for firm and client confidentiality and the ability to demonstrate discretion as required on client, market (or other) sensitive matters.
• Proficient in Microsoft Office suite MS Word, Excel, PowerPoint, Teams
• Demonstrates enthusiasm for continuous learning relevant to the role.
• Excellent verbal and written communication skills in English.
• Self-motivated, with demonstrated proficiency at effectively working both individually and as part of a team.

This is a contract position with the potential for full-time employment. If you are a friendly and professional individual with a passion for customer service, we encourage you to apply for this exciting opportunity.