Job Description

Location: Pittsburgh, PA

Job Description: We are seeking a motivated and experienced Customer Service Rep II for a contract position in Pittsburgh, PA. The ideal candidate will excel in outbound calling, providing exceptional customer service, and resolving issues efficiently. Responsibilities include handling customer inquiries, processing orders, and maintaining customer records. Strong communication skills and the ability to work in a fast-paced environment are essential.

Key Responsibilities: - Conduct outbound calls to customers and clients - Address and resolve customer inquiries and issues - Process orders and manage customer accounts - Maintain accurate records of customer interactions - Provide detailed information about products and services

Qualifications: - Proven experience in customer service, specifically in outbound calling - Excellent communication and interpersonal skills - Strong problem-solving abilities - Proficiency in using customer service software and databases - Ability to multitask and manage time effectively

Education: - High school diploma or equivalent required; additional education or certifications in customer service is a plus

Contract Duration: [Specify duration]

To apply, please submit your resume and cover letter detailing your relevant experience.