Job Description

• Independently develop, maintain, and extend a stable production, development, and testing middleware infrastructure while extending functionality and enabling developers through mentoring and formal training.
• Build ServiceNow reports, dashboards, and homepages.
• Develop clear and concise technical and process documentation.
• Collaborate with team members to continuously improve enterprise platform-related processes.
• Work with internal customers, external vendors, and team members to design, configure, test, document, and deploy system changes.
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
• Provide technical insight in designing and supporting ServiceNow while aligning with Service Management standard methodologies.
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs.
• Build workflows from service owner requirements, including requests, request items, and tasks.
• Design and build integrations and process automation using ServiceNow Orchestration.
• Software Asset Management experience within the ServiceNow platform.
• Serve as the primary resource for ensuring system health.

• 3+ years of ServiceNow development, configuration, and administration experience.
• Bachelor’s Degree in a related field and/or 5+ years of experience in IT Operations.
• Expertise with development in ServiceNow environments (JavaScript, XML, HTML, AJAX, CSS, HTTP, JSON).
• Experience with PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3]).
• Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, and relational databases.
• Prior experience with Professional Service Delivery, Managed Services, and/or Service Portal.
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, and deployment.

• ServiceNow Administrator Certification.

• Proven ability to envision and drive the growth of the ServiceNow platform.
• Essential experience in IT Service Management (ITSM) and desirable experience in Customer Service Management (CSM).
• Working hours: 9 am to 5 pm, Monday to Friday.
• Ability to provide adequate solutions to problems instead of merely executing requested changes.
• Proactive approach in identifying and resolving issues.

• Full-time position with a stable work schedule.
• Collaborative team environment with opportunities for professional growth and development
• Job location: Remote but GDL Mexico Preferred

  The ServiceNow Administrator provides a deep understanding of the ServiceNow platform. You will collaborate with internal stakeholders and team members to build solutions in ServiceNow that support business needs. This includes development, configuration, and customizations such as screen tailoring, workflow administration, report setup, data migrations, LDAP integration, custom scripting, and third-party software integrations.

   

   

  Key Responsibilities:

   

  • Independently develop, maintain, and extend a stable production, development, and testing middleware infrastructure while extending functionality and enabling developers through mentoring and formal training.
  • Build ServiceNow reports, dashboards, and homepages.
  • Develop clear and concise technical and process documentation.
  • Collaborate with team members to continuously improve enterprise platform-related processes.
  • Work with internal customers, external vendors, and team members to design, configure, test, document, and deploy system changes.
  • Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
  • Provide technical insight in designing and supporting ServiceNow while aligning with Service Management standard methodologies.
  • Gather specifications from service owners, document requirements, and deliver product releases to meet business needs.
  • Build workflows from service owner requirements, including requests, request items, and tasks.
  • Design and build integrations and process automation using ServiceNow Orchestration.
  • Software Asset Management experience within the ServiceNow platform.
  • Serve as the primary resource for ensuring system health.

   

  Qualifications:

   

  • 3+ years of ServiceNow development, configuration, and administration experience.
  • Bachelor’s Degree in a related field and/or 5+ years of experience in IT Operations.
  • Expertise with development in ServiceNow environments (JavaScript, XML, HTML, AJAX, CSS, HTTP, JSON).
  • Experience with PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3]).
  • Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, and relational databases.
  • Prior experience with Professional Service Delivery, Managed Services, and/or Service Portal.
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, and deployment.

   

  Desired Certifications:

   

  • ServiceNow Administrator Certification.

   

  Additional Requirements:

   

  • Proven ability to envision and drive the growth of the ServiceNow platform.
  • Essential experience in IT Service Management (ITSM) and desirable experience in Customer Service Management (CSM).
  • Working hours: 9 am to 5 pm, Monday to Friday.
  • Ability to provide adequate solutions to problems instead of merely executing requested changes.
  • Proactive approach in identifying and resolving issues.

   

  Work Environment:

   

  • Full-time position with a stable work schedule.
  • Collaborative team environment with opportunities for professional growth and development
  • Job location: Remote but GDL Mexico Preferred