Job Description

Senior Business Analyst

Job Summary

We are seeking a Senior Business Analyst to support process improvement initiatives and digital solution development. The successful candidate will analyze existing workflows, identify improvement opportunities, translate business needs into implementation-ready requirements, and support iterative prototyping, testing, and change adoption.

The ideal candidate is comfortable working in a fast-paced environment and collaborating with business, operational, and technical stakeholders to deliver practical solutions using Lean principles, automation, integrations, and AI-enabled technologies.

Key Responsibilities

• Analyze current-state processes, identify pain points, and develop Lean-aligned future-state designs.
• Translate process designs into detailed requirements, user stories, specifications, business rules, workflows, and acceptance criteria.
• Facilitate stakeholder discovery sessions, process mapping, and requirements validation.
• Identify opportunities to improve workflows through AI agents, automation, integrations, and digital solutions.
• Support rapid prototyping and iterative build-test-refine cycles.
• Develop and coordinate functional testing, user acceptance testing (UAT), test scenarios, and solution validation.
• Prepare process documentation, knowledge articles, user guides, and change adoption materials.
• Support privacy, security, risk, and governance reviews for proposed digital solutions.
• Collaborate with IT and technical teams to ensure solutions align with enterprise standards and requirements.
• Support knowledge transfer, implementation, and ongoing process improvement.

Required Qualifications and Experience

• Minimum of five years of business analysis experience.
• Proven experience translating process designs into detailed requirements, user stories, specifications, and acceptance criteria.
• Strong stakeholder engagement, facilitation, communication, and documentation skills.
• Experience with process mapping, requirements gathering, and validation across business and technical teams.
• Lean Green Belt certification or equivalent practical experience in process improvement.
• Ability to work in fast-paced, ambiguous environments with an iterative, solution-focused approach.
• Understanding of AI-enabled solutions, automation, integrations, and low-code/no-code tools, including human oversight and exception handling.

Preferred Qualifications

• Experience with AI agents, workflow automation, integrations, or human-in-the-loop solutions.
• Familiarity with ServiceNow, Microsoft Power Platform, Microsoft 365, or Copilot Studio.
• Experience with Excel, Power Query, Power BI, SQL, Python, or other data analysis tools.
• Knowledge of responsible AI, data privacy, security, risk, and governance.
• Organizational Change Management certification or equivalent experience.
• Experience in higher education, the public sector, or complex enterprise environments.