Job Description

We are seeking a detail-oriented, customer-focused Operations Specialist to support our Unified Communication practice. This role is ideal for a highly organized professional with deep experience in Mitel MiVoice Business and a passion for delivering exceptional customer engagement, operational accuracy, and proactive renewal management. You will serve as a key resource to our Account Executives—supporting customer discovery, developing accurate quotes, managing vendor processes, and ensuring timely renewals across our Mitel ecosystem. Key Responsibilities

• Partner with Account Executives to support customers throughout the quoting and renewals lifecycle.
• Participate in discovery activities to gather technical and business requirements.
• Create and manage customer quotes for Mitel solutions, ensuring accuracy and timely turnaround.
• Coordinate vendor interactions including deal registrations, quote requests, and vendor relationship management.
• Manage support and license renewals across Mitel MiVoice Business and related services.
• Engage with ecosystem partners/distributors such as BrightMetrics, Ingate, Adtran, and AudioCodes for product add-ons and system enhancements.
• Serve as a liaison between customers (including less-technical and non technical stakeholders) and internal technical teams to support project resolution.
• Maintain clear communication with internal teams, customers, and partners regarding project status and deliverable timelines.
• Utilize Salesforce daily for quoting, opportunity tracking, workflow management, and documentation.
• Manage a high volume of tasks independently with strong self direction and accountability.

Required Qualifications

• Significant, hands-on experience with Mitel MiVoice Business.
• Strong communication skills with the ability to work directly with customers and internal stakeholders.
• Demonstrated ability to manage multiple tasks and priorities independently.
• Experience working within a CRM platform—Salesforce proficiency strongly preferred.
• Ability to translate customer needs into actionable internal tasks for technical teams.
• Excellent organizational, follow up, and written communication skills.

Preferred Qualifications

• Experience with Mitel MiVoice Connect (formerly ShoreTel).
• Familiarity with UCaaS platforms such as RingCentral, Teams Calling, 8x8, or Zoom.
• Experience managing partner or distributor relationships within telecommunications ecosystems.
• Prior experience delivering Mitel end-user training.

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.