Job Description

Named one of Puget Sound Business Journals “Best Workplaces” and “Fastest Growing Companies” in Washington, as well as "Best Places to Work in Arkansas" by Arkansas Business. Affirma is expanding its presence and hiring many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment. Affirma is a full service technology consultancy. We provide a breadth and depth of expertise while maintaining the personal touch of a boutique firm. Our teams specialize in helping organizations of all sizes solve their most challenging business pain points by creating custom in-house solutions. We offer services ranging from business intelligence, web design and creative consulting, infrastructure, and so much more. At Affirma we are extremely passionate and dedicated to our customer satisfaction. Our teams focus on ensuring we are delivering dependable and reliable solutions with every project we work on.

Position Overview

We are seeking two Customer Support Specialists to join our team and provide exceptional phone-based customer service. In this role, you will be responsible for handling inbound and outbound customer calls, answering questions, resolving issues, and delivering a positive, empathetic customer experience.

This position is ideal for individuals with call center or high-volume phone support experience who are patient, professional, and strong communicators. The right candidates will be comfortable working in a fast-paced environment and navigating multiple systems while maintaining a calm, customer-first approach.

Key Responsibilities

• Handle inbound and outbound customer service calls in a professional and empathetic manner

• Respond to customer inquiries via phone, email, and chat as needed

• Accurately document customer interactions using internal systems or CRM tools

• Navigate multiple platforms to research, troubleshoot, and resolve customer issues

• Assist customers with account questions, requests, or next steps

• Proactively follow up with customers when necessary to ensure resolution

• Escalate complex issues appropriately and collaborate with internal teams

• Maintain a high level of customer satisfaction and professionalism at all times

Qualifications & Requirements

• Minimum 2 years of customer service experience, preferably in a call center or phone-based support role

• Experience handling high call volumes or multi-line phone systems preferred

• Strong computer skills; experience with CRM systems is a plus

• Excellent verbal and written communication skills

• Demonstrated patience, empathy, and strong soft skills

• Ability to remain calm and professional in sensitive or emotional situations

• Strong attention to detail, time management, and organizational skills

• Adaptable and comfortable with changing processes or priorities

• Self-motivated, reliable, and coachable

• Professional demeanor and strong work ethic

• Reliable high-speed internet connection (50 Mbps or faster if remote)

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law