Capacity Manager

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Job Description

With capacity of services within the client data centres now at a premium we are designing and building a robust framework to ensure each request is assessed and processed accurately under the multiple capacity processes that exist.

We require a Timezone Capacity Manager to own the end-to-end lifecycle of capacity requests for each Timezone. This is an operational role responsible for managing the full lifecycle of capacity requests across each different capacity process. The Capacity Manager owns intake, validation, data hygiene, tracking and triage preparation, ensuring requests move through the process quickly, accurately and consistently. Success is measured on speed, precision, and clean execution.

Key Responsibilities

Operate each of the capacity request pipeline for your Timezone from intake to triage readiness
Validate data, correct errors, enrich missing fields, and ensure requests are decision-ready
Maintain SLA compliance and ensure no request ages beyond expected timelines
Track status, update dashboards, maintain documentation and audit history
Communicate outcomes clearly to stakeholders and follow through on actions
Identify recurring issues and suggest fixes to reduce operational friction
Leverage insights gained from managing the process to identify and drive continuous improvement

Required Skills & Experience

Previous experience of owning and managing a process in Microsoft preferred
Demonstrated strong process orientation with disciplined execution.
Exceptional attention to detail and precision in data handling.
Strong Excel capability, including data manipulation, validation, and analysis.
Clear, concise communication skills with the ability to explain decisions and rationale.
Comfort working with fast-changing demand, ambiguity, and competing priorities.
Power Automate, Power Query or PowerBI experience is a plus but not a requirement Success Measures
SLA adherence.
Accuracy of approvals and documentation.
Quality of insights fed into the capacity framework.

Why Affirma?

One of Ireland’s Top 12 Tech Companies to Watch (According to The Irish Times)
Casual environment, surrounded by incredibly intelligent and motivated co-workers, and a performance-driven culture
Flexible Schedule
Opportunity for growth
Great location, great people, exciting projects, and tons of fun
Opportunity to work Remote in Ireland

Affirma is an award-winning consultancy specializing in Mobile, Cloud, Business Intelligence, SharePoint, Technology Infrastructure, Custom Development, Visual Design, and Staffing Services. We focus on delivering true, measurable business value to our clients. We have top industry customer satisfaction and are dedicated to delivering dependable and reliable solutions that exceed client expectations.

Affirma's motto is quality solutions on budget, on time, every time. Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, colour, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.

Job Information

Rate / Salary

$ - $

Sector

Consulting