Job Description

Ranked one of Puget Sound Business Journal’s “Best Workplaces” and “Fastest Growing Mid-Size Companies” four years in a row, Affirma is expanding and looking to hire talented individuals. Currently the PMO is in search of a motivated and performance-driven Project Manager to join our team! Affirma is a technology services and consulting company built around customer satisfaction and delivering dependable, reliable solutions. We offer exciting projects within a friendly, welcoming culture and flexible work environment. Our clients include Microsoft, Facebook, REI, Starbucks, Expedia, City of Seattle, Seattle Children's, and many more across the country and internationally. The Program Manager will operate as a key team member for program execution, stakeholder coordination, and business operations.

Responsibilities:

Support Management

• Provide timely and proactive support for inquiries and escalations.
• Track, triage, and drive resolution of escalations with appropriate stakeholders.
• Document key decisions and actions in ROB meetings to track approvals, ensure decision consistency, monitor precedent, and identify escalation trends.

Change Management

• Maintain a thorough understanding of program policies and ongoing changes.
• Translate program and policy shifts into clear guidance for the field and partners.
• Support internal alignment and readiness through creation of content (e.g., PPT, FAQs, internal resource documents).
• Engage directly with field and partners to drive clarity as needed.

Data Reporting Influence

• Partner with reporting teams to escalate and track resolution of data discrepancies.
• Ensure consistency across dashboards and reports by flagging issues and coordinating with data teams for resolution.
• Influence reporting priorities by articulating operational and field impact.

Accrual Management

• Support monthly accrual tracking with focus on accuracy and timeliness.
• Leverage data insights from reporting to support monthly accrual submissions and analysis.
• Flag risks when discrepancies arise.

Partner Performance and Management

• Use existing reports to assess partner performance against program requirements (e.g., conversion rate, engagement volume).
• Support identification of high-performing, at-risk, and low-performing partners.
• Surface insights to help inform program evolution and partner engagement strategies.

Program Insights

• Consolidate trends from field and partner feedback to highlight program gaps, friction points, and areas of success.
• Provide strategic insights and recommendations to improve policy, engagement, and partner experience.
• Support documentation of pain points and proposed solutions.

Go-to-Market (GTM), Communication & Stakeholder Engagement

• Support development of internal and external communications including program overviews, updates, and FAQs.
• Maintain program SharePoint sites and internal resources to ensure accuracy and accessibility.
• Update invite-only partner lists and share changes with internal stakeholders.
• Assist in creating and delivering partner and field training content.

Launch, Onboarding, and Offboarding

• Support yearly investment launch, including partner onboarding and field nomination tracking.
• Drive twice-yearly offboarding and onboarding cycles with structured communication and tracking.
• Assist in drafting and refining the Investment Mini Guide and Terms & Conditions.

Requirements:

• Project Management: Ability to manage cross-functional timelines and deliverables.
• Stakeholder Engagement & Management: Effective communication with field, partners, and internal stakeholders.
• Risk and Issue Management: Proactive identification and mitigation of operational risks.
• Governance and Management Controls: Support policy enforcement and process adherence.
• Accrual Management: Assist with monthly accrual inputs and accuracy.
• Go-to-Market (GTM): Support communication strategy and readiness.
• Rhythm of Business (ROB): Drive operational excellence through MBR, QBR, and business cadence by leveraging data and field insights to inform decisions and highlight trends.

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.