Business Analyst

Posted on 03 August 22 by Ausra Zukauskaite

  • Dublin, Ireland
  • -

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Job Description

Affirma is looking for a highly motivated Business Analyst with deep data analysis, insight development, excellent communications, presentation, and project management skills to join our team in Dublin. The candidate will have experience working within a BPO type environment (claim validation, stakeholder query management, tracking and payments) and have strong experience analysing and improving operational processes. The focus of the role will initially be on analyzing program data and existing processes before taking on the execution of redesigning processes.

The role requires deep experience in project business analysis in a large multinational business, broad marketing knowledge, and the ability to innovatively analysis whilst improving existing processes. The candidate will be an excellent team player with good process excellence experience. Candidate should possess a growth mindset, a passion for data, and a laser focus on process optimization through automation.

This is a great role for someone who is looking to make a global impact while keeping client satisfaction at the forefront.

High Level Responsibilities

  • Work with existing groups to analyse and document as-is operational processes (incentives claim validation, stakeholder query management and tracking), identify process inefficiencies and control gaps and design a to-be process that aligns to global standards
  • Conduct deep dive meetings to understand as-is process landscape & business challenges
  • Maintain process documentation
  • Support the transition of operational processes from an existing vendor group into the Incubation team
  • Execute transitioned activities (i.e. create tickets in internal ticketing system, validate incentives claims, manage handoff of payment file to third party payment team, track payments and maintain reports)


  • Experience in business analysis/process improvement roles required
  • Strong communication skills are essential
  • Excellent problem solving and analytical ability required
  • Experience of working in an Operations/Incentives environment a plus
  • The candidates must have high attention to detail, can work both independently and as part of a team, and is comfortable working with ambiguous/undocumented processes.
  • Candidates must have excellent working knowledge of Office (Word, PowerPoint, Visio, Excel) and SharePoint
  • Candidates must have intermediate Excel skills
  • Experience in a compliance environment would be considered a plus
  • Must be able to work in an office environment 5 days per week

Why Affirma?

  • One of Washington's Fastest Growing Private Companies & Top 100 Best Companies to Work For (According to Seattle Business Magazine and Puget Sound Business Journal)
  • One of Ireland’s Top 12 Tech Companies to Watch (According to The Irish Times)
  • Casual environment, surrounded by incredibly intelligent and motivated co-workers, and a performance-driven culture
  • Flexible Schedule
  • Opportunity for growth
  • Great location, great people, exciting projects, and tons of fun

Affirma is an award-winning consultancy specializing in Mobile, Cloud, Business Intelligence, SharePoint, Technology Infrastructure, Custom Development, Visual Design, and Staffing Services. We focus on delivering true, measurable business value to our clients. We have top industry customer satisfaction and are dedicated to delivering dependable and reliable solutions that exceed client expectations. Affirma's motto is quality solutions on budget, on time, every time.

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