Support Analyst

Posted on 04 August 22 by Kennedy Barker

  • Bentonville, AR
  • -

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Job Description

Affirma, five years in a row "Best Companies to Work For" and "Fastest Growing Companies" in Washington is seeking a detailed, customer focused Support Analyst to join our growing support team.  In this position you will work with global teams so communication, and organization skills are a must. In addition, you will be delivering white glove customer to executive level stakeholders—the ideal person will be confident in holding meetings, working independently, and delivering status updates.


This is an excellent opportunity to gain corporate experience in a fun, collaborative, and growing environment!


High-level duties:

  • Engage directly with stakeholders regarding compliance review, and quality control
  • Process support inquiries and escalations in a professional, supportive manner
  • Build and fulfill creative, on the spot reporting and quality control tasks
  • Maintain and improve Excel workbooks using macros and Visual Basic for Applications (VBA)
  • Develop and manage queries, Wiki pages, and dashboards
  • Use knowledge of Excel, PowerBI, and Azure Dev Ops to provide internal technical support to the team
  • Analyze results of data for insights
  • Act as a liaison with data engineering team to improve reporting and data quality control systems


Required Skill Set:

  • Outside of the box thinker eager to use a combination of data analytics and logical, deductive reasoning to assist in process and procedure development and quality control
  • Strong customer-centric written and verbal communication skills
  • Attention to detail and an eye for clean data
  • Proven track record of high performance
  • Must be available to work varied hours and take meetings in PST hours as needed
  • Must be able to work in an office environment 5 days per week


Preferred Skills:

  • Azure DevOps knowledge
  • Hands on experience with Power BI


Why Affirma?


  • One of Washington's Fastest Growing Private Companies & Top 100 Best Companies to Work For (According to Seattle Business Magazine and Puget Sound Business Journal)
  • Casual environment, surrounded by incredibly intelligent and motivated co-workers, and a performance-driven culture
  • Flexible Schedule
  • Opportunity for growth
  • Great location, great people, exciting projects, and tons of fun.


Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.

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