Job Description

Regional Director of Operations – Multi-Site Senior Living, Portland, OR or PNW

As a member of the Executive Team, the Regional Director of Operations is a senior leader responsible for driving operational excellence, financial performance, and resident experience across a multi-site memory care portfolio. This role provides strategic AND tactical oversight to Executive Directors, ensuring each community delivers high-quality, resident-centered care while achieving growth, profitability, and operational consistency.

Do you want to effect change and have a true impact on an organization? This organization is nimble and business savvy without forgetting their mission and passion to service family members in the best care possible. “Do really well by doing good” is the way they operate their business. Currently, they run three independent memory care communities and are growing.  The organization operates within a unique business model – be a part of doing business differently.

If You:

• Are passionate about senior care
• Possess the ability to coach, train, and develop leaders and hold people accountable
• Have strong financial acumen
• Can implement processes and procedures to build the foundation for growth
• Are experienced in change management and communicate directly
• Able to take a vision and implement it into day-to-day operations

Then, this may be the next leadership opportunity for you.

Position Overview

The Regional Director of Operations will execute strategy, stabilize and optimize performance across communities, and build high-performing leadership teams. The VP of Operations plays a critical role in scaling the organization, strengthening culture, and positioning the portfolio for long-term success.

Key Responsibilities

Strategic & Operational Leadership

• Provide oversight of multi-site memory care operations and manage Executive Directors of each community
• Develop and execute strategies to improve financial performance, occupancy, and resident satisfaction
• Lead process improvements and standardization of best practices across communities
• Partner with business development on acquisitions, transitions, and new community openings
• Ensure alignment with company mission, values, and operating standards

Financial Performance & Growth

• Own full P&L accountability across portfolio communities
• Drive NOI growth through improved occupancy, cost management, and operational efficiency
• Partner with community leaders to develop and execute budgets and financial plans
• Analyze key metrics (occupancy, labor, margin, expenses) and implement corrective action plans
• Evaluate and negotiate vendor contracts and strategic partnerships
• Own the development of a new Management Dashboard

Leadership Development & Talent Management

• Lead, coach, and develop Executive Directors and senior community leaders
• Build high-performing teams through accountability, mentorship, and succession planning
• Support recruitment, retention, and development of leadership talent
• Promote a culture of engagement, collaboration, and continuous improvement

Clinical, Regulatory, & Compliance Oversight

• Ensure compliance with all federal, state, and local regulations across communities
• Maintain survey readiness and oversee corrective action planning when needed
• Partner with clinical leadership to ensure quality of care and resident safety
• Establish and monitor policies, procedures, and operational standards

Sales, Marketing, & Community Growth

• Partner with sales leadership to drive occupancy and revenue growth
• Ensure effective implementation of sales processes and market positioning strategies
• Support community visibility and reputation in each market

Systems, Processes, & Performance Management

• Implement scalable systems, tools, and reporting that improve visibility and performance
• Develop KPIs, dashboards, and scorecards to track operational success
• Drive continuous improvement through data analysis and process optimization
• Standardize workflows and best practices across the portfolio

Travel & Operations

• Travel 50 – 65% to current sites in California, Colorado, Arizona, Texas, and additional locations as acquired.
• Perform other duties as assigned in support of mission and strategic

Qualifications

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred
• Ability to obtain Administrator’s license in multiple states
• 7+ years of progressive leadership experience in senior living or multi-site healthcare operations
• Proven success managing multi-state portfolios, including Assisted Living or Memory Care
• Strong financial acumen with experience managing P&L, budgets, and operational metrics
• Demonstrated ability to drive operational improvements, occupancy growth, and cost optimization
• Deep understanding of regulatory compliance and licensure requirements
• Exceptional leadership, communication, and change management skills
• Ability to travel regularly – up to 65%

Skills & Competencies

• Strategic and data-driven with a strong operational mindset
• Hands-on leader who can execute
• Skilled at developing leaders and building accountable teams
• Collaborative, relationship-driven, and mission-focused
• Excellent oral and written communication skills
• Leadership behaviors that demonstrate consistency, integrity, fairness, and a steadfast resolve to achieve excellence.
• Proficient in current technology platforms and tools, with the ability to quickly adopt new systems as needed.
• Good at planning, executing, and meeting
• Valid state driver's license with acceptable driving
• Functional use of Microsoft Office Suite, particularly Excel, Word, and

How to Apply

To apply or see our other positions available, please go to Acumen Executive Search to submit a resume indicating your interest in the opportunity. If our current open positions are not the right fit for you and you would like us to share relevant opportunities, please send your resume and a brief cover letter to info@AcumenESearch.com.

About Acumen

Established in 2007, Acumen is recognized as the leading certified woman-owned Executive Search Partner in the Pacific Northwest with a global clientele.  We deliver high-impact results and higher than national average retention rates while nurturing genuine long-term relationships.  Acumen works shoulder-to-shoulder with our clients to deliver customized, meaningful, and proven leadership solutions that empower organizational success.

Keywords: Vice President of Operations, VP of Operations, Director of Operations, Leadership, Revenue, planning, memory care, senior living, assisted living, Integrator, Operations, Day-to-day management, leadership, coaching, training, financial responsibility, P&L, forecasting, budgeting