Job Description

Why is This a Great Opportunity?

This role offers the chance to join a fast-paced, collaborative environment where your analytical and problem-solving skills will have a direct impact on the organization’s financial health. As a Senior Collections Specialist, you’ll play a key role in managing high-volume accounts, resolving customer disputes, and improving internal processes. The position is ideal for someone who values autonomy, cross-functional teamwork, and making tangible contributions to a company's success. This hybrid opportunity offers work-from-home flexibility, allowing for both focused individual work and in-person team collaboration. It’s a great fit for professionals seeking long-term growth in finance, collections, or credit operations.


Job Description:

The Senior Collections Specialist is responsible for managing the full collections cycle for an assigned portfolio of accounts. This includes contacting customers for payment, investigating and resolving billing discrepancies, and maintaining accurate documentation of collection activities. The role requires effective communication and collaboration across departments to ensure timely resolution of issues and customer satisfaction. Responsibilities also include preparing account reconciliations, monitoring payment trends, and recommending accounts for escalation. Additionally, this role supports negotiation of settlements and payment arrangements when needed and provides insight into process improvements to minimize future disputes.


Qualifications

Required Skills and Abilities:
• 3–5 years of collections experience, preferably in a high-volume or service-based industry.
• Strong written and verbal communication skills across all organizational levels.
• Ability to manage multiple projects and meet deadlines in a dynamic environment.
• Proficiency with accounting, financial, and collections software tools.
• Highly organized and detail-oriented with strong analytical capabilities.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills with a customer-focused mindset.

Preferred Experience and Education:
• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent experience.
• Familiarity with financial statements, contracts, and collection best practices.
• Previous experience in industries such as technology, telecommunications, or data services is a plus.
• Advanced Excel skills including pivot tables and vlookups.

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