Job Description

The Verification Specialist performs calls/research to verify data including education and employment history verifications, credit checks, professional license verifications, and professional/personal character reference interviews for ASE's Pre-Employment Services.

Responsibilities

• Accurately enter orders in secure system
• Utilize information provided, internet search engines, and directories to gather necessary information to complete the required checks.
• Accurately and properly document all notes in the secure system
• Track and record any fees incurred in completing order requests.
• Build strong working relationships with clients. Able to effectively answer questions, troubleshoot issues, update accounts and services, and assist with using the background and/or drug screen systems as required.
• Manage/Add accounts/users to the background and/or drug screen systems as required.
• Communicate client activity or issues to Manager, Pre-Employment Services.
• Process monthly invoicing.
• Monitor department email and online fax system.
• Participate in Pre-Employment and Company staff meetings as required.
• Maintain back-up paperwork (electronic copies only) and files in an organized and secure manner.
• Shred confidential paperwork as required.
• Backup to other departments as needed, such as staffing, accounting, etc.
• Provide support to payroll and onboarding activities

Strong organization and prioritization skills, high attention to detail, effective time management, and ability to adhere to all departmental procedures and Fair Credit Reporting Act regulations are all key components of this role.

Education

• Minimum of High School Diploma or GED.
• Associate degree preferred.
• HR experience, college courses preferred.

Experience

• 2-4 years of professional experience in an office environment
• Prior experience in background check/verification services preferred.

Knowledge, Skills, and Abilities

• Highly organized, adaptable, flexible, detail orientated, and accurate.
• Highly trustworthy with a high level of confidentiality when working with sensitive information.
• Must have strong problem-solving skills.
• Communicate in a professional manner with individuals to verify subject information - communication includes inbound and outbound calls, email, and faxes.
• Must be able to work independently and meet deadlines with minimal supervision.
• High attention to detail to carefully conduct background screening searches.
• Proficient verbal and written communication skills
• Strong customer service skills
• Outgoing, people orientated. Assertive when necessary.
• Proficient data entry skills.
• Proficiency with Microsoft Suite.
• Ability to handle a fast-paced environment.