Job Description

Are you a customer-focused professional with strong communication skills and SAP experience? Our client, a global leader in automation and industrial equipment solutions, is seeking a Customer Service Representative / Inside Sales professional to support customers, process orders, and help drive customer satisfaction and business growth.

This is an excellent contract-to-hire opportunity for a motivated self-starter who enjoys building relationships, solving problems, and working in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries regarding replacement parts, repairs, and service requests
• Prepare and follow up on quotations while ensuring accuracy and customer understanding
• Process orders and maintain customer information using SAP and other business systems
• Communicate order status and proactively resolve customer questions and issues
• Coordinate with purchasing, operations, engineering, sales, and other internal teams
• Request and manage supplier quotations for parts and services
• Determine shipping methods and coordinate deliveries
• Follow up on past-due customer accounts
• Maintain accurate sales records, forecasts, and CRM data
• Participate in sales meetings, training programs, and team initiatives

Qualifications

• Bachelor's degree in Business or a related field preferred

• 3-5 years of customer service, inside sales, order management, or quoting experience
• Required: Experience using SAP
• Experience CRM platforms, preferably Salesforce
• Excellent verbal  and written communication skills 
• Excellent attention to detail and organizational abilities
• Self-motivated with the ability to work independently
• Professional, positive, and customer-focused approach
• Proficient in Microsoft Office applications

• Experience in industrial equipment, manufacturing, automation, or technical products
• German or Spanish language skills are a plus, but not required

What We're Looking For

• A proactive problem solver who takes ownership of customer needs
• Someone who can build strong customer relationships and deliver exceptional service
• A team player who thrives in a collaborative environment while managing responsibilities independently

Location: Ann Arbor, MI (Onsite)
Position Type: Contract-to-Hire