We have been engaged by of one of our incredible client partners to assist them in hiring a Technical Support Specialist.
Working directly with the VP of IT, we are assured timely feedback and excellent communication throughout the process.
ROLE: IT Support Technician LOCATION: Onsite/Hybrid Dayton, OH FULL TIME SALARIED POSITION: exceptional benefits, relevant tuition reimbursement and work life balance.
NOTE: This role is not open to contractors and there is no visa sponsorship at this time.
In this incredible opportunity you will:
Use your understanding of hardware, OS, and common software applications to troubleshoot issues, configure systems, and resolve software issues.
Using your knowledge of current networking concepts such as TCP/IP, DNS, DHCP and routing to troubleshooting and support network connectivity issues.
Conduct hardware diagnostics, repairs, and upgrades.
Perform software installations and troubleshoot and resolve software issues and errors.
Possess a common understanding of cybersecurity principles and practices including knowledge of general practices for malware prevention and data security.
Respond to end user support requests for hardware, software, peripheral, mobile device, and VOIP phone issues for both onsite and remote users
Stay current with industry certifications such as CompTIA A+ and Security+ and demonstrate a commitment to professional growth.
Education - Certifications
University degree preferred
Mix of certifications similar to the following: in CompTIA A+, Network +, Security+, Microsoft 365 or similar are a plus.
Windows 10 / Windows 11 operating system.
Server 2012 / Server 2019 / Server 2022 operating system.
Utilizing on premise Active Directory to create and manage user accounts.
Knowledge of Cloud VOIP phone systems and related hardware.
Experience installing and configuring, deploying desktop and laptop PCs, mobile devices, and peripherals such as printers and conference room equipment.