Permanent
Technical Support Specialist
Posted on 23 October 23 by Larry Jasinover
- Dayton, OH
- $ - $
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Job Description
We have been engaged by of one of our incredible client partners to assist them in hiring a Technical Support Specialist.Working directly with the VP of IT, we are assured timely feedback and excellent communication throughout the process.
ROLE: IT Support Technician
LOCATION: Onsite/Hybrid Dayton, OH
FULL TIME SALARIED POSITION: exceptional benefits, relevant tuition reimbursement and work life balance.
NOTE: This role is not open to contractors and there is no visa sponsorship at this time.
In this incredible opportunity you will:
- Use your understanding of hardware, OS, and common software applications to troubleshoot issues, configure systems, and resolve software issues.
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Using your knowledge of current networking concepts such as TCP/IP, DNS, DHCP and routing to troubleshooting and support network connectivity issues.
Conduct hardware diagnostics, repairs, and upgrades. - Perform software installations and troubleshoot and resolve software issues and errors.
- Possess a common understanding of cybersecurity principles and practices including knowledge of general practices for malware prevention and data security.
- Respond to end user support requests for hardware, software, peripheral, mobile device, and VOIP phone issues for both onsite and remote users
- Stay current with industry certifications such as CompTIA A+ and Security+ and demonstrate a commitment to professional growth.
Education - Certifications
- University degree preferred
- Mix of certifications similar to the following: in CompTIA A+, Network +, Security+, Microsoft 365 or similar are a plus.
- Windows 10 / Windows 11 operating system.
- Server 2012 / Server 2019 / Server 2022 operating system.
- Utilizing on premise Active Directory to create and manage user accounts.
- Knowledge of Cloud VOIP phone systems and related hardware.
- Experience installing and configuring, deploying desktop and laptop PCs, mobile devices, and peripherals such as printers and conference room equipment.
- Experience with installing cabling to workstation